written by 76Gallagher on 03/05/2017
Please do not go there!!! Switched last year due to price. Upped my DD within a couple of months bills issued on their estimates every 4 months until I threatened OFGEM although I gave regular readings. Then tried to DOUBLE my payment. I have been trying to get away from this truly dreadful company for three months now. Refused to believe my final readings and said I owed them money and was threatened with legal action. After numerous emails I decided to pay them and guess what I am in credit which I have been telling them all along. As I read reviews stating they could not get their money back I informed them that I had stopped the final cheque and sent them a cheque to bring the account to zero. I am being repeatedly told my first cheque has gone through and to cancel the last one and once again I cannot get through to them and getting REALLY stroppy emails ordering me to do as they say. All I want is to get these awful people off my back - they should be closed down.
As rated by our community of reviewers