Charged for electricity already paid for!

iSupplyEnergy - www.isupplyenergy.co.uk
★★☆☆☆
1.7
16.0% of users recommend this
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Cobbww484's review of iSupplyEnergy - www.isupplyenergy.co.uk

“Charged for electricity already paid for!”

★☆☆☆☆

written by Cobbww484 on 19/11/2014

What an utter shambles. No contact after online sign up, all went very quiet and I'd actually thought there was never going to be a change over, checked online to find a message about cooling off and that was it. Checked agin to find I had an account. I heard nothing about meter readings so thought perhaps somebody had been around to read the meter, but nothing. Checked my previous supplier after receiving a bill to find they had heard nothing either so clearly decided to invent an overestimated meter reading to deal with closing my account. This means that 2 months on I am paying isuplly for electricty yet my meter readings are lower than the readings used by the previous supplier! I sent in new meter readings to isupply, but they are still collecting money for electricity!! Isupply terms and conditons state that they will make contact within 5 days of opening the account, but they didnt. Now, try and message and wait a week for a useless reply, phone and find you are at the end of a long queue. I have suggested they adjust their readings and only charge me for electricity from my last suppliers overestimate buy they suggest I go into dispute with them, despite the fact that its them who are the problem. I'll give it another month then will make a formal complaint.

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