Written on: 19/11/2013
I echo comments above. I think I'll be paying the 30 pound exit fee just to get out. They are more than doubling my direct debit payments. I have been trying to call them now for several weeks to discuss it, and want to make a one off lump sum payment and keep direct debits lower. No response. No one answers the phone, no one calls you back, the call queue is a artifice as you only ever get through to an answering machine. I will never ever use this company again and I am currently in the process of complaining to the ombudsman.
As rated by our community of reviewers
" Very helpful friendly staff, solve query quickly, good company over... " Read More
" Avoid this company - very poor customer service! " Read More
" Unable to give comprehensive quote " Read More
" Bullies " Read More
" Worst utilities supplier I've ever dealt with " Read More