Do not switch.

The only good point about this company is that they provide electricity. Although the company makes a song and dance about not cutting off the electricity or gas at certain hours of the day, this USP compared to the overall service of Utilita is appauling.I spend at least £5 a day on electricity,I generally do not use a vast amount of electricity in one day but since I have switched to Utilita as my electricity supplier something as small as taking a shower costs around £2. After realising the amount of money it was costing for the little electricity usage, I called the customer service number and after waiting 20 minutes was eventually told that I could not switch back to any other electricity supplier as I was bound by contract to Utilita and a fee of £52 was needed in order for me leave the company. Utilita are a new company supplying electricity and it is because of this that they provide a service that is lacking compared to leading suppliers. The company just shows that new things in this case Utilita are not necessarily better than old.