Written on: 30/08/2014 by Marlie377 (1 review written)
In May I had taken out all my services with utilities warehouse, I found out that the mobile phone service did not offer me what I was told.
A sales rep attended my home and told me they could over me a phone contract using the EE network at a cheaper rate, he said " it is a like for like service, you get all the same facilities except you will deal with our award winning customers services", well it's not and when I pointed it out it took a couple of weeks for their technical team to get involved who then agreed with me that they cannot offer this service that I require, but agreed the information on their system should not be there so they removed it straight away, they apologised and admitted they could not offer those facilities. After talking to higher members of staff (Team leaders) they told me there was nothing that could be done as I was over my cooling of period, that's when I found out there was another facility with the phone that I could not use, I'm now dealing with the ceo directly but still they want me to buy myself out if I want to leave.
I am now in a position to leave this with the ombudsman, the sales rep has backed of and has now denied what he said but if that was the case why send emails/text saying he had escalated my problem to try and resolve this issue. The sales rep had his hand slapped and is now not communicating with me due to now refusing to admit what he said.
What I would like to know is there anyone else out there that had a problem with their mobile agreement?
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