Written on: 17/07/2012 by taberarenai
If someone tells you utility warehouse are good, they're a liar. No matter what you use you will be charged a random amount and even after you tell them you've MOVED HOUSE they will still charge you then refuse to pay you back. I was forced to join as "part of the tenancy". Now, OVER THREE YEARS after I moved TWICE, they've sicked a DEBT COLLECTION company on me to collect £30 in unpaid bills. THEY OWED ME MONEY HOW CAN I OWE THEM?! I had to spend FOUR HOURS collating bank statements to send them to prove not only had I paid every month they were contesting, they also stole money out of my account after I had left their terrible service. If I really hadn't paid bills why would it take them over 3 years to contact me - after I repeatedly called them trying to get my stolen money back! As everything was on direct debit not only could I have not "forgotten to pay" I was fortunate to be covered by the guarantee and get the money back via the bank who were SUPER helpful. I think when the bank demanded the money back from utility warehouse they sicked the debt collectors on to me to ruin my name and credit score out of spite. TERRIBLE EXCUSES FOR HUMAN BEINGS!!
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