POOR CUSTOMER SERVICE

Spark Energy Gas & Electricity www.sparkenergy.co.uk
★★★☆☆
3.3
From 1221 reviews
60.0% of users recommend this

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Sierra260's review of Spark Energy Gas & Electricity www.sparkenergy.co.uk

“POOR CUSTOMER SERVICE”

★☆☆☆☆

written by Sierra260 on 16/01/2017

I moved into my new apartment 8 months ago and have had nothing but poor service from Spark. I was sent bills for the previous tenant who had left without a forwarding address. I don't know what tariff I am on but having received my last bill, I think I am heating the whole building. I lived in a larger property before, had a pay as you go meter and did not pay half as much. I have tried to agree a figure with them with regards to my direct debit but the figure they want is far too high. I'm out at work all day and hardly use electricity and there is no gas in the property. Where they get their figures from I do not know. Looking to change supplier ASAP.

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