written by Marenh497 on 07/04/2016
I was chasing the useage on the account for several weeks and then came a random email informing me I was actually £6k in credit and that the direct debit would be lowered by a £100 a month!!
They then had the audacity to say it could take up to 28 days to refund the £6k which is staggering.
I cannot beleive in this day and age there isn't a software programme that doesnt flag such a huge overpayment only been open 3 years) as I am sure there is one that would flag it as an underpayment?
Disgusting
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