written by Stella355 on 12/12/2015
I have severe mobility disabilitys and told Scottish Power this when I switched over to them saying I would need a Billed Monthly Direct Debit instead of pre payment as meter is outside and I cannot always get there due to my diability. Arranged this to be fitted on the 7th dec. they never showed up or even called me. 3 days later I ran out of gas and couldnt move to get any more on due to disability. Called Scottish Power and said I needed urgent help. The young lad on the phone said I was using my disability as an excuse and refused to help and then terminated the call without warning. They never allow you to speak to a Manager or a Supervisor despite Call Centre Regulations that they have to call a customer or talk to the customer within 48 working hours of the request. They dont obey rules or respect anybody and to be honest their speech is like something out of "Trainspotting" sometimes. Joke of a company
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