Worst customer service. experience ever

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Scottish Power Electric
★☆☆☆☆
1.2
From 425 reviews
5.0% of users recommend this

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FinleyGoodwin221's review of Scottish Power Electric

“Worst customer service. experience ever”

★☆☆☆☆

written by FinleyGoodwin221 on 27/05/2015

Bought a new house in Sept 2014. It has Scottish Power Gas & Electric meters so contacted Scottish Power to set up an account and direct debit. Multitude of phone calls and e-mails since then to customer service, CEO and Director Support Group. This has been going on for 8 Months now and still no account, no direct debit and no bills. This is shocking for a major energy company to operate this way. I am being held captive as, can't switch supplier with no account number. Surely this is not legal?

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