written by Raven1234 on 06/08/2014
I stuck with SP for a couple of years, and in that time had to raise complaints on three separate occasions. Generally through lack of response from the customer services team or just following billing mistakes that they made.
My final complaint was following switching to another provider, their final "technical hiccup" was to only cancel half of my duel fuel account, leaving both my current supplier billing me and SP taking payments 2 months after i had confirmed in writing that the switch had taken place.
The complaints department are wholly ineffective it seems (probably too busy), never actually addressing the items detailed within the complaint itself
Three months on nearly and they have yet to refund my balance and they say its likely to be another month before they will do..
In my experience the worst energy provider I have ever been unfortunate to use.
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