Written on: 10/07/2014
After a long wait,I did speak to an advisor who gave me the wrong information and so the process of trying to speak to someone started again. After waiting for almost an hour,I spoke to Liverpool, Glasgow twice and then Wrexham when my phone's battery died and I almost give up the will to live !!
They were mentioned on the main news this morning that Citizens Advice had them as one of the worst for complaints. Second bottom in the big six with complaints double in the first quarter.
I did find the email address for Neil Clithero, the CEO of retail, sent him two messages three days ago and guess what ? You were right, no reply.
Rotten from the top down !
As rated by real users
" Excellant customer service " Read More
" Sending monthly gas and electricity readings " Read More
" Saved me time getting other quotes, very helpful. " Read More
" Carnt believe this company can rip you of this bad " Read More
" DO NOT DO ANY BUSINESS WITH THIS COMPANY. " Read More