Switchover poorly handled, Callback advisor hung up on me!!

Switched to this lot on the promise of cheaper bills as gauged by U-Switch. Unfortunately U-Switch does not compare competence...

Got the agreement letter promptly then got the notification to enter my final meter readings. Now my meter is on Economy 7, and has Rate 2 as the day usage, and rate 1 as the night, so I phoned SE up to confirm they had these readings noted correctly before proceeding. They said they did, I gave them my readings, then I wait. And wait. And wait.

Eventually I called up EDF to see what was going on and they confirmed my account had been closed and they processed my final bill there and then on the same readings I gave SE. We got our refunded credit from them within 5 days as well, so while their prices are poor, the service was at least very good in closing things down.

Still nothing for SE though. No confirmation of the account being set up (just the agreement number), cannot set-up an online account, zip, zilch, nada.

Then I got another letter from EDF...Our final bill is now under review as the readings they got handed down from SE conflict with those I gave them. I got on to the 'live chat' with EDF to ask what's up and the fellow figured out right away what had happened. SE have swapped the higher night rate around with the lower day one, so they were disputing it!!

In spite of me taking the time to call them to make sure the got it right, and assurances they had the readings correctly taken, they somehow still got it wrong!! Perhaps that higher night rate (about double) was just too tempting or something...

Anyway, EDF told me I have to call SE to set them straight. Couldn't get though so I booked a callback. Over an hour later I got the callback. The lady 'Vicky' I think (she was speaking quietly and a bit mumbled so hard to sure), takes my details and asks me to wait as she looks into it....Then she hung up!! Unbelievable!!

I waited about 10 mins to see if they'd call gain. Nothing. Not at all happy I called again. this time I tried another option on the automated list they offer, 'thinking of switching over' iirc, hoping I might have better luck getting through. Sure enough I get through rather quickly. Evidently, potential new customers aint put on hold for very long methinks. Existing punters? They get hung up on...

This time the lady was kind enough not to hang up on me, took all my details, looked at the readings and accepted they must have been swapped around. They have assured me they will get back to EDF in due course and EDF should send me a revised bill. I state the bill should in fact remain exactly the same as all the readings should now match and she then agrees...

We shall see.... Cannot say I am overly confident this is done with just yet.

All in all, not impressed so far at all. The savings will be welcome assuming they stick to it, but all the same I shall be looking elsewhere in the coming months as one thing I really cannot stand with any company is being made to jump through hoops to speak with someone, then have them hang up on me!! Well done 'Vicky', well done...