written by eragone on 01/02/2014
I emailed them over 2 weeks ago to ask them to refund the £900 they had accumulated via direct debt and to change tariff, despite their 5 day reply policy, still no reply! Called them today on the existing customer line no-one answered for an hour and then i was cut off. Yet on their new customer line they answered straight away surprisingly! yet of course they can't help. I was then given a number to call that would be answered straight away - this went through to security who put me through to a line that was too busy so I needed to call back! Called the new customer line again to be put through again to a line that was too busy so I needed to call back! So well done Scottish Power you've lost yourselves a customer!
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