written by Kaitlynv157 on 07/03/2015
If you are thinking of ' switching ' to Sainsbury's, think again. It took a day and a half to get through to them to query my switch. They assured Martin they were taking on extra staff to deal with the amount they were expecting to switch. Well, if a day and a half is them (British Gas on behalf of Sainsbury's ) having taken on extra staff, what is the service like when they don't have extra staff ?!! If another supplier is close in price to Sainsbury's, just go straight to them and save your time and telephone bill instead of living in hope of getting an answer from this lot !!! I even e-mailed them in desperation and received a reply saying they would contact me within 5 days ? This lot don't deserve your custom !!! ( or mine, I cancelled the switch and stayed with E.D.F ).
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