Ovo Energy www.ovoenergy.com Reviews

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2.0 / 5
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Latest Reviews

★☆☆☆☆

“Oh no - it's OVO”

Written on: 19/07/2014 by AvoidOVO (1 review written)

Firstly they switched my neighbours supply (we're one of four properties), then they charged me for their electricity. The they sent me a notice telling me when to read my meter - but with no dates in it. Absolute rubbish. Oh - and they're just as useless on the phone - they are really nice - but stupid. … Read Full Review

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★★★★★

“Fantastic easy clear”

Written on: 18/07/2014 by Saraattridge (2 reviews written)

So wish I had joined ovo earlier, big problems with my last supplier, can't believe how easy it is to speak to someone straight away, no waiting , brilliant online account information, highly recommend, join ovo and quit the big six !… Read Full Review

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★★★★★

“Clear and easy to understand website. Easy to switch. ”

Written on: 15/07/2014 by Cookie15269 (1 review written)

Don't understand the negative reviews! I switched both gas and electricity in May this year and have had no problems. The website is very clear and easy to use. The smart phone app is really clever and allows you to enter meter readings directly whilst at your meter. It even activates my phone torch in case it's dark. You can control your own level of payments through your account depending on how much energy you have consumed and are predicted to consume. My bills have reduced by about £25… Read Full Review

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★★★★★

“Great energy company”

Written on: 15/07/2014 by Hastingsqo174 (1 review written)

I switched to Ovo with some trepidation as they are a small company, but we have been so pleased with the service they gave us. The switch over was smooth and we were kept informed all the way. They remind you to input meter readings monthly and then provide a detailed breakdown of cost. It is all so clear and straightforward.If you have to ring customer service the phone is answered quickly not like the endless long waiting times with EDF and the staff are friendly and helpful. Altogether a… Read Full Review

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★★★★★

“faultless switch”

Written on: 10/07/2014 by esHayden167 (1 review written)

What a breath of fresh air helpful friendly people the bills are so easy to understand would recommend to everyone… Read Full Review

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★☆☆☆☆

“THE worst ever”

Written on: 09/07/2014 by Sinclair138 (1 review written)

Having switched to dual fuel with OVO in mid February, after agreeing a monthly cost for both gas & electricity - and extrscting same from my bank account - they have been unable to tell me how much the real cost of my gas is. In fact, they haven't been able to give me any indication, whatsoever, as to how indebted (or otherwise) I was for the gas component of this deal, so I had no idea of whether I owed them anything or whether they owed me anything. Six months into a 12 month contract, they… Read Full Review

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★★★☆☆

“Must Grow Up - by which I mean mature!”

Written on: 04/07/2014

Recently joined OVO after seeing their CEO take on the big six in front of H of C select committee. All went well with switch (electricity only) with just minor unimportant delays. DD about right compared to previous supplier, price not the issue for switching. Due to a slight delay on my part in supplying 1st meter reading, estimated bill produced, which was well below the actual. The resultant cancellation of the estimated bill and production of the accurate one seems to have confused their… Read Full Review

Terribleone's Comment

Written on: 10/07/2014

Sadly a month on with regard to billing; just spoken to them and although reasonable explanations given on some billing issues raised, not confident to give them further business. Will, sadly, switch when contract ends.

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★★★★☆

“Seamless switch”

Written on: 04/07/2014 by 219Gillespie (1 review written)

Switched from British Gas to OVO in February. Have had no issues - their mobile app is great for updating meter readings and website extremely clear and easy to use. You can change your direct debit amount easily. Have definitely been the best energy company I've had to deal with compared to British Gas (who were decent, but expensive), nPower and EDF (both of whom were horrendous)… Read Full Review

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★★★★☆

“Pretty impressed by this!”

Written on: 03/07/2014 by Rihanna379 (1 review written)

Despite all the poor reviews on this site, the Which report (http://www.which.co.uk/switch/news/2011/01/best-and-worst-energy-companies-revealed-243074) shows that OVO was one of the best providers. Having spent many years being unsatisfied with British Gas, I'm very pleased to have changed to OVO and will be saving over £400 per year on my dual fuel… Read Full Review

Ovoenergy's Comment

Written on: 09/07/2014

Thanks for singing our praises,

We are delighted to have you on board! We will give you a £20 reward for everyone that signs-up with us due to your recommendation. To claim this, simply refer your friend via ththe link on our website and follow the simple steps :).

If there is anything else we can do to improve your experience we would love to know. You can send your feedback to us.

Thanks, OVO.

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★☆☆☆☆

“Appalling customer service”

Written on: 03/07/2014 by Crystal411 (1 review written)

This is an appalling company. I opted for ovo due to their renewable energy policy. I have made no less than 30 phone calls to them in the past 3 months due to a range of endless problems. Firstly for charging us for gas they were not supplying, having the wrong details on file, not submitting a £300 refund that was owed and the a further string of calls to try and close my account, receive more money owed and to correct discrepancies on my account. As yet they continue to bill me for a… Read Full Review

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★☆☆☆☆

“WORSE THAN BRITISH GAS”

Written on: 20/06/2014 by Breen444 (1 review written)

OVO have been a disaster for me. I have spent more time on the phone trying to sort out my account than i ever did with my last provider (and they were frustrating enough). Do not use them. i plan to change when they give me my money back. 3% interest on any money they hold hostage is not worth the hassle… Read Full Review

Ovoenergy's Comment

Written on: 20/06/2014

Hi Breen444,

We are sorry to hear this :(.

We would really like to help you sort this out. If you would like us to look into this for you please send your account number to us via email and we will look into this for you.

Thanks, OVO.

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★☆☆☆☆

“Big Mix up with mter readings!!!!!!!......................”

Written on: 19/06/2014 by Smith36 (1 review written)

Made the change to Ovo to get a better deal, rang up with my gas meter reading Ovo member of staff "misheard" my reading and previous supplier now asking me for a huge amount of money. Contacted Ovo by phone several times as they DO NOT answer email inquiries. Then told it will take 12 weeks to sort out my problem???? What a shambles. Now regret changing to Ovo. Wasting lots of my time and energy on this matter. Be warned… Read Full Review

Ovoenergy's Comment

Written on: 23/06/2014

Hi Smith36,

We are really sorry to hear of this frustration :( .

We would like to investigate these issues and try to turn this around for you. If you would like us to do this, please send us an email with your account number and a member of the team will be in touch.

Thanks - OVO.

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★☆☆☆☆

“Oh no - it's " Ovo "”

Written on: 16/06/2014 by Pittman430 (1 review written)

My experience with the energy supplier Ovo is one that I inherited through a tenant who changed supplier to Ovo. My problems with them just go on and on and on. Initially, as I knew nothing about the company I left the supply with them as another tenant was moving in and they would probably change it again anyway. There was a gap of about 4 days between the first and second tenant and I had to make so many phone calls to them it was unbelievable, lasting in total for hours and hours all to no… Read Full Review

Ovoenergy's Comment

Written on: 19/06/2014

Hi Pittman430,

We are really sorry to hear you are having these issues and we would love to help you resolve them.

If you would like us to investigate your account, please fill in the complaint form on our website and a member of the team will be in touch.

We hope this helps :)

Best Wishes – OVO

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★☆☆☆☆

“TERRIBLE”

Written on: 13/06/2014 by ztMerritt27 (1 review written)

I signed up to Ovo Energy feeling pretty excited. That all changed... It took them over four months to actually switch me to their energy and their partner Lowri Beck took even long to install the smart meters. It was a nightmare as I was passed from pillar to post regarding installation and booking times for smart meter fitting. Meters have now been fitted and it doesn't get any better. The smart meters are anything but smart !!! The in home display's main purpose (to me) is to tell you daily… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi,

We are really sorry we disappointed you :(

If you would like us to look into this for you please fill in the complaint form on our website with your details and member of the team will be in touch.

Thanks- OVO.

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★★★★☆

“Good service, cheapest i could find.”

Written on: 11/06/2014

After being with British Gas for 27 years i decided to switch, so i went on a comparison site and found Ovo were the cheapest. Had no problems with switch over and the Ovo website is good.They actually reply to my e mails and seem very helpful. I seem to be on course to save around £400 a year on my Dual fuel bill.As i am on the flexible payment option i can get a certain amount refunded each month when i go into credit, also i can reduce my next monthly Direct Debit payment.Up to now i am… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi there,

Thank you very much for this review :)

Feel free to drop us any questions!

Thanks - OVO.

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★☆☆☆☆

“Nightmare ”

Written on: 11/06/2014 by ilKirk329 (1 review written)

Swapped from Npower in April this year. 1st bill from Ovo is 60000 units out. Tried to convince them something has gone wrong but they did not listen. Now they admit that they swapped someone else's meter by mistake. Still waiting for my money back. It's a nightmare to deal with them. Don't swap, might be some savings but diabolical customer service… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi,

Sorry to hear of this trouble.

We do hope this has been sorted out for you. If you would like us to look into this please fill in the complaint form on our website with your account number and telephone number and member of the team will be in touch.

We hope this helps :)

Thanks - OVO.

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★☆☆☆☆

“Very disappointing”

Written on: 11/06/2014 by Gage44 (1 review written)

I switched to OVO in February 2014,having been with them previously and having had no issues. I switched back to them after two years with Scottish Power, to take advantage of a slightly better deal,and now regret changing. What a difference! Issue 1. I was quoted a monthly direct debit payment lower than Scottish Power,but when my account was switched to OVO,they informed me that they would be debiting my account with a much higher figure because I was joining them in winter and they would… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hello,

Really sorry to hear you had problems second time round :(

We would really like to turn this around for you. If you would like us to look into this for you, please fill in the complaint form on our website with your account number and telephone number and a member of the team will be in contact.

We hope this helps :)

Thanks - OVO.

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★☆☆☆☆

“Poor Customer Service”

Written on: 07/06/2014 by Denise1976 (1 review written)

Changed over to OVO in March 2013; initial email confirmed account opened and transition from scottish power in process. No further emails until May 2014 but had already made 3 direct debit payments to OVO and then Scottish Power took £400 out of my account. No meter reading requested from OVO. Telephoned OVO who said 'oh yes it looks like a glitch in the system has missed you; promised to raise a complaint, then wanted me to contact Scottish power to raise a complaint, promised me a 3 day refund… Read Full Review

Ovoenergy's Comment

Written on: 09/06/2014

Hello,

We are really sorry to hear of the trouble we have caused and want to turn this around for you.

If you would like us to look into what has happened, please fill in our complaint form on our website with your account number and a member of the team will be in touch.

We hope this helps.

All the best - OVO.

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★☆☆☆☆

“Worst Ever”

Written on: 06/06/2014 by ROSY12 (1 review written)

No doubt the CEO is saving for a new car, because OVO have certainly accumulated enough of my money which I am struggling to get refunded and being on a pension I can ill afford to have my money elsewhere. Should have stayed with BG more expensive but so easy to communicate with. Will Ovo get my business after a year absolutely not, they should be thoroughly ashamed of how they treat there customers. The only consolation for me is that they are based just down the road so if my issues are not… Read Full Review

Ovoenergy's Response to ROSY12's Review

Written on: 09/06/2014

Hi,

We are really sorry to hear that you have found it hard to communicate with us :(

We would really like to help you. If you would like us to look into this for you, please fill in our complaint form on our website with your name and account number and a member for the team will be in touch.

We hope this helps :)

Thanks - OVO.

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★☆☆☆☆

“Dont do,it”

Written on: 27/05/2014 by Mollym155 (1 review written)

Such a shame after terrible customer service with Scottish power i changed to ovo they werent the cheapest but had good customer service reviews. Unfortunately not for me they mismanaged the change over never asked me for my end meter readings and estimated them, way over what they were! So no Scottish power owe me money and want more to pay this bill which i dont owe . Ovo have been rubbish at sorting this out and have tokd me it will take 12 weeks! So hard when uou have a tight budget… Read Full Review

Ovoenergy's Comment

Written on: 27/05/2014

Hi,

We are really sorry to hear that we have disappointed you :(

It sounds like the opening meter readings are in a read dispute which is an industry standard procedure that does take a while. We do apologise that we haven’t made this any easier for you.

We would really like to help you by investigating this for you so please can you fill in the complaints form on our website with your account number and telephone number and a member of our team will be in contact as soon as possible.

All the best - OVO

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