Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
2.0 / 5
228
22% of users recommend this
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Latest Reviews

★☆☆☆☆

“Choose OVO at your own risk.”

Written on: 13/04/2017

I had been with this company for just over a year. That is until this seized an opportunity to inflate/hike/engineer, (call it what you will) my last 3 bills. I did ring to question their calculations but they refuted any suggestion of doing anything untoward. I think this is just another example of a utility provider taking advantage of a customer. The person on the other end of the phone said on completion of the transfer across to my new supplier they will refund anything owed to me. Based… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 24/03/2017 by AmandaNic (1 review written)

e have had a terrible experience with Ovo. For over a year our meter has not worked, we have had numerous appointments booked to get it changed but they never turn up. We are wondering if Ovo engineers are a myth. Sometimes the company contact us during the appointment slot but sometimes they don't contact us at all. We have had personal assurances that it will be resolved but they never call back. We are desperate to change company but we are trapped with Ovo as they have stolen our money… Read Full Review

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★☆☆☆☆

“Rip off and misrepresents Warm Home Discount ”

Written on: 20/02/2017 by Darioq1970 (1 review written)

31p per day per meter service charge so one can't afford energy. Terrible customer service full of arrogant people who will send you photos of themselves - totally unprofessional service. Refuses to implement the Warm Home Discount to benefit the winter months and does everything possible to prevent a customer from switching. AVOID… Read Full Review

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★★☆☆☆

“Waiting for a refund”

Written on: 08/02/2017 by 141MacPherson (1 review written)

Was with Ovo for a year, and all went well, with clear billing until they wanted to increase my tariff by 20% at the end of the fixed period, so switched. Switch went ok but Ovo took another debit after the switch date, as I hadn't cancelled at my bank. Received a final gas bill from Ovo, but still waiting for the final electricity bill to have the account closed, and see a refund. They tell me they are awaiting a final electricity reading, even after I submitted this to them and the new… Read Full Review

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★☆☆☆☆

“what a rip off.”

Written on: 01/02/2017 by Ginaq1970 (1 review written)

we changed to ovo because they said they were cheaper than British gas and to have smart meter.they put them in 23/oct 2016.we had £44 in credit -gas £15 in elec credit.we went on pay direct.25/oct took £20 and every 4 days we paid £20. dec 5 £20 dec 7 £20 dec 12 £20 from dec 12 £20.november we paid £140.i changed overto e.o.n. on dec 15.i contacted ovo who palmed me off by saying meter was correct and we used more because it was colder.only me and my wife live here we have been here… Read Full Review

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★☆☆☆☆

“Ovo Wheres my credit gone”

Written on: 29/01/2017 by uvLane343 (1 review written)

Ovo sold our electricity supply to another company back in September 2016 and our account was in credit. Since then (4 months) I have been trying non stop since then to get a final invoice from them so that I can check what the new company are charging me is correct. I have been fobbed off, ignored, given wrong phone numbers by customer service (theres a contradiction in terms!) and generally fed a lot of bull. They told me they would credit back balance to our bank account, the new company… Read Full Review

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★☆☆☆☆

“Avoid Ovo at all costs! Cheats and Liars!”

Written on: 21/01/2017 by MarleyBatchelor (1 review written)

Ovo encourage you to build credit on your electric account claiming to give interest on accounts in credit. What they don't tell you is that they give wrong advice on reading the meter and then claim they have under billed the customer and clear there account of the credit! Ovo took just under £900 of credit from my account when they claimed I was under billed. T I would steer clear of this company at all costs! DO NOT allow your account to become in credit with Ovo. There are many good cheap… Read Full Review

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★☆☆☆☆

“Too angry for words. Do not even think about using...”

Written on: 08/01/2017 by Troyg443 (1 review written)

Too angry for words. Do not even think about using ovo. Told me lie after lie, thought it was me made me suicidel. Wont give my thousand pound credit back. Blocked me from changing suppliers, plus wasted my money calling them as nothing gets sorted. I, m on pay as you go. No answers to any of my questions and was a load of lies and misinformed me a few times so when i next tell them what was said to me they would deny having said it, told them to find the calls to prove it and they… Read Full Review

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★☆☆☆☆

“BAD IDEA....KEEP CLEAR”

Written on: 07/01/2017 by Peacockzy337 (1 review written)

Been with ovo for roughly year and at first things where good....but now I have to top up every day. The more money I put on the more they take off me. I am in the process of moving company's because I simple cannot afford to stay with ovo… Read Full Review

Rachyb2017Uk's Comment

Written on: 05/03/2017

I'm in the same boat £20 to £30 pound a day they are taking off me and I'm at work full time and I'm up the stables all weekend there's no one in the house using gas or electric I'm due to switch on the 13th so hopefully be able to cope

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★☆☆☆☆

“comn merchants”

Written on: 21/12/2016 by Carolinao81 (1 review written)

I have been with these for about three years OK at first but as soon as credit builds they find a reason to snatch it. give them a wide berth they are rubbish and don't even think about contact they employ the braindead… Read Full Review

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★★★★★

“Super customer service, clear bills!”

Written on: 07/12/2016 by heathy74 (1 review written)

I've been with Ovo over 18months and they are so refreshing. Firstly the bills are clear and easy to understand. Secondly if ever your account is in credit they give you 3% interest. Customer service are always really friendly and helpful. I wish every large company were like this!… Read Full Review

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★☆☆☆☆

“Hassle After Hassle”

Written on: 03/12/2016 by nnTilley186 (1 review written)

OVO were the supplier to the property when I moved in. Having installed Smart Meters a week ago they are now forcing PAYG (at a higher tariff) on me weather I like it or not. I topped-up £20 at Pay-Point, no sign of the £20 in my online account and they continued to send emails threatening to cut me off. Have spent about an hour in all listening to silly music on the phone waiting to get things resolved. A sbsolute joke, can't wait to get rid of them ASAP. It's not a nice felling having… Read Full Review

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★★★☆☆

“Good start, but later let down”

Written on: 18/11/2016 by PreciousJordan (1 review written)

Based on positive experience with OVO on my domestic supply, I went ahead and signed up my business as well. BIG MISTAKE. After about a year - and only a few days after I had renewed with OVO for another 2 years - without telling me in advance, OVO transferred the business supply to another supplier. The transfer was handled appallingly - OVO sent me an email on the day of the transfer, when it was too late to do anything about it. The new supplier is staffed by friendly, polite people… Read Full Review

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★☆☆☆☆

“useless... worst decision i have ever made.”

Written on: 17/11/2016 by Dayanah208 (1 review written)

the first month was great I thought I was saving but then it kept going up and up... OVO said that £65 usage in just 8 days was normal for a single man. so I went on holiday turning all the power and gas off by the mains. I got back to find I had been charged £62 for 10 days. I asked how this was possible and told theirs nothing they can do. They are charging me for something I haven't used and can't justify it. a single person using £127 for 16 days is ridiculous… Read Full Review

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★☆☆☆☆

“sleeping in the dark tonight because they are too mean”

Written on: 09/10/2016 by Johnsmith1221 (1 review written)

So angry and frustrated Sleeping in the dark with my kids as i had a meter failure on the property and they refuse ti send an engerer as they waster my time during the day and said i can not book an engeneer after 5 on sunday I would now spend 24 hours at least without electricity!!! Shame on you ovo!!!… Read Full Review

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★★☆☆☆

“increase in direct debit payment without notification”

Written on: 04/10/2016

I was paying £100 pm for my gas and electricity by direct debit.3 months ago, OVO increased my amount to £270 without warning so I incurred bank overdraft charges. I rang them and they said it was because the direct debit amount did not cover the usage (estimated). I thought it was a one off excess payment. However the following month they again took £270 so I incurred more bank charges. I rang again and they explained that that was the new monthly payment so I gave them readings. We agreed… Read Full Review

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★★☆☆☆

“increase in direct debit payment without notification”

Written on: 04/10/2016

I was paying £100 pm for my gas and electricity by direct debit.3 months ago, OVO increased my amount to £270 without warning so I incurred bank overdraft charges. I rang them and they said it was because the direct debit amount did not cover the usage (estimated). I thought it was a one off excess payment. However the following month they again took £270 so I incurred more bank charges. I rang again and they explained that that was the new monthly payment so I gave them readings. We agreed… Read Full Review

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★☆☆☆☆

“Really don't do this!!!!”

Written on: 15/09/2016 by Schroederwt298 (1 review written)

Where do I start.......! I inherited a meter from this company when I moved in and really wished I had ditched them to start with!! Problems from the start, very difficult to get through to them, very little contact info on their site. Once I was eventually up and running, they send me an updated suggested amount EVERY month, once saying I they were bumping it up to £180 as the previous occupants had used this, fair enough but I had been in there for 2 months and was renovating the place and… Read Full Review

Sky10001's Comment

Written on: 21/10/2016

Hmmmm. Scottish Power, REALLY? I smell a rat here to be honest,. I have moved from SP to Ovo due to horrendous problems with SP. If you read reviews on TrustPilot about SP, you will find some very illuminating comments about that company. I have moved to OVO on recommendation from a friend; and, although it is too early to comment about their service -- frankly anything compared to SP has to be better in my experience. I find this review of OVO very strange indeed.

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★★★★★

“Something strange about these reviews”

Written on: 09/09/2016 by Baldwin397 (1 review written)

I have been with OVO for over three years & found them cheaper than other suppliers, I changed supplier after reading glowing reports from Martin Lewis & Which whom I trust more than some of the reviewers here. Is it possible that the bad reviews come from employees of other suppliers? Have always found their customer helpline friendly & efficient. I applied for a refund due to my over payment & received it within three days including interest !! The big six suppliers may be worried about this… Read Full Review

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★☆☆☆☆

“Unable to give comprehensive quote”

Written on: 25/08/2016 by Bond126 (1 review written)

After a year with OVO, trying to get to the bottom of a comprehensive set of figures on which the new quote was based seemed impossible. After nearly an hour on the phone even the assistant could not tell me exactly what usage figures the quote was based on and each time he gave me a different figure. Not impressed given the reason I moved to OVO was customer service. I am now renewing with anther supplier as no confidence in figures given or understanding of operators… Read Full Review

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