Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
1.9 / 5
22% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Ovo Energy - www.ovoenergy.com - Ask a question now

Media Gallery for Ovo Energy - www.ovoenergy.com

Ovo Energy www.ovoenergy.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“faultless switch”

Written on: 10/07/2014 by esHayden167 (1 review written)

What a breath of fresh air helpful friendly people the bills are so easy to understand would recommend to everyone… Read Full Review

Report this review
★☆☆☆☆

“THE worst ever”

Written on: 09/07/2014 by Sinclair138 (1 review written)

Having switched to dual fuel with OVO in mid February, after agreeing a monthly cost for both gas & electricity - and extrscting same from my bank account - they have been unable to tell me how much the real cost of my gas is. In fact, they haven't been able to give me any indication, whatsoever, as to how indebted (or otherwise) I was for the gas component of this deal, so I had no idea of whether I owed them anything or whether they owed me anything. Six months into a 12 month contract, they… Read Full Review

Report this review
★★★☆☆

“Must Grow Up - by which I mean mature!”

Written on: 04/07/2014

Recently joined OVO after seeing their CEO take on the big six in front of H of C select committee. All went well with switch (electricity only) with just minor unimportant delays. DD about right compared to previous supplier, price not the issue for switching. Due to a slight delay on my part in supplying 1st meter reading, estimated bill produced, which was well below the actual. The resultant cancellation of the estimated bill and production of the accurate one seems to have confused their… Read Full Review

Terribleone's Comment

Written on: 10/07/2014

Sadly a month on with regard to billing; just spoken to them and although reasonable explanations given on some billing issues raised, not confident to give them further business. Will, sadly, switch when contract ends.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Seamless switch”

Written on: 04/07/2014 by 219Gillespie (1 review written)

Switched from British Gas to OVO in February. Have had no issues - their mobile app is great for updating meter readings and website extremely clear and easy to use. You can change your direct debit amount easily. Have definitely been the best energy company I've had to deal with compared to British Gas (who were decent, but expensive), nPower and EDF (both of whom were horrendous)… Read Full Review

Report this review
★★★★☆

“Pretty impressed by this!”

Written on: 03/07/2014 by Rihanna379 (1 review written)

Despite all the poor reviews on this site, the Which report (http://www.which.co.uk/switch/news/2011/01/best-and-worst-energy-companies-revealed-243074) shows that OVO was one of the best providers. Having spent many years being unsatisfied with British Gas, I'm very pleased to have changed to OVO and will be saving over £400 per year on my dual fuel… Read Full Review

Ovoenergy's Comment

Written on: 09/07/2014

Thanks for singing our praises,

We are delighted to have you on board! We will give you a £20 reward for everyone that signs-up with us due to your recommendation. To claim this, simply refer your friend via ththe link on our website and follow the simple steps :).

If there is anything else we can do to improve your experience we would love to know. You can send your feedback to us.

Thanks, OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Appalling customer service”

Written on: 03/07/2014 by Crystal411 (1 review written)

This is an appalling company. I opted for ovo due to their renewable energy policy. I have made no less than 30 phone calls to them in the past 3 months due to a range of endless problems. Firstly for charging us for gas they were not supplying, having the wrong details on file, not submitting a £300 refund that was owed and the a further string of calls to try and close my account, receive more money owed and to correct discrepancies on my account. As yet they continue to bill me for a… Read Full Review

Report this review
★☆☆☆☆

“WORSE THAN BRITISH GAS”

Written on: 20/06/2014 by Breen444 (1 review written)

OVO have been a disaster for me. I have spent more time on the phone trying to sort out my account than i ever did with my last provider (and they were frustrating enough). Do not use them. i plan to change when they give me my money back. 3% interest on any money they hold hostage is not worth the hassle… Read Full Review

Ovoenergy's Comment

Written on: 20/06/2014

Hi Breen444,

We are sorry to hear this :(.

We would really like to help you sort this out. If you would like us to look into this for you please send your account number to us via email and we will look into this for you.

Thanks, OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Big Mix up with mter readings!!!!!!!......................”

Written on: 19/06/2014 by Smith36 (1 review written)

Made the change to Ovo to get a better deal, rang up with my gas meter reading Ovo member of staff "misheard" my reading and previous supplier now asking me for a huge amount of money. Contacted Ovo by phone several times as they DO NOT answer email inquiries. Then told it will take 12 weeks to sort out my problem???? What a shambles. Now regret changing to Ovo. Wasting lots of my time and energy on this matter. Be warned… Read Full Review

Ovoenergy's Comment

Written on: 23/06/2014

Hi Smith36,

We are really sorry to hear of this frustration :( .

We would like to investigate these issues and try to turn this around for you. If you would like us to do this, please send us an email with your account number and a member of the team will be in touch.

Thanks - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Oh no - it's " Ovo "”

Written on: 16/06/2014 by Pittman430 (1 review written)

My experience with the energy supplier Ovo is one that I inherited through a tenant who changed supplier to Ovo. My problems with them just go on and on and on. Initially, as I knew nothing about the company I left the supply with them as another tenant was moving in and they would probably change it again anyway. There was a gap of about 4 days between the first and second tenant and I had to make so many phone calls to them it was unbelievable, lasting in total for hours and hours all to no… Read Full Review

Ovoenergy's Comment

Written on: 19/06/2014

Hi Pittman430,

We are really sorry to hear you are having these issues and we would love to help you resolve them.

If you would like us to investigate your account, please fill in the complaint form on our website and a member of the team will be in touch.

We hope this helps :)

Best Wishes – OVO

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“TERRIBLE”

Written on: 13/06/2014 by ztMerritt27 (1 review written)

I signed up to Ovo Energy feeling pretty excited. That all changed... It took them over four months to actually switch me to their energy and their partner Lowri Beck took even long to install the smart meters. It was a nightmare as I was passed from pillar to post regarding installation and booking times for smart meter fitting. Meters have now been fitted and it doesn't get any better. The smart meters are anything but smart !!! The in home display's main purpose (to me) is to tell you daily… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi,

We are really sorry we disappointed you :(

If you would like us to look into this for you please fill in the complaint form on our website with your details and member of the team will be in touch.

Thanks- OVO.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Good service, cheapest i could find.”

Written on: 11/06/2014

After being with British Gas for 27 years i decided to switch, so i went on a comparison site and found Ovo were the cheapest. Had no problems with switch over and the Ovo website is good.They actually reply to my e mails and seem very helpful. I seem to be on course to save around £400 a year on my Dual fuel bill.As i am on the flexible payment option i can get a certain amount refunded each month when i go into credit, also i can reduce my next monthly Direct Debit payment.Up to now i am… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi there,

Thank you very much for this review :)

Feel free to drop us any questions!

Thanks - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Nightmare ”

Written on: 11/06/2014 by ilKirk329 (1 review written)

Swapped from Npower in April this year. 1st bill from Ovo is 60000 units out. Tried to convince them something has gone wrong but they did not listen. Now they admit that they swapped someone else's meter by mistake. Still waiting for my money back. It's a nightmare to deal with them. Don't swap, might be some savings but diabolical customer service… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hi,

Sorry to hear of this trouble.

We do hope this has been sorted out for you. If you would like us to look into this please fill in the complaint form on our website with your account number and telephone number and member of the team will be in touch.

We hope this helps :)

Thanks - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Very disappointing”

Written on: 11/06/2014 by Gage44 (1 review written)

I switched to OVO in February 2014,having been with them previously and having had no issues. I switched back to them after two years with Scottish Power, to take advantage of a slightly better deal,and now regret changing. What a difference! Issue 1. I was quoted a monthly direct debit payment lower than Scottish Power,but when my account was switched to OVO,they informed me that they would be debiting my account with a much higher figure because I was joining them in winter and they would… Read Full Review

Ovoenergy's Comment

Written on: 16/06/2014

Hello,

Really sorry to hear you had problems second time round :(

We would really like to turn this around for you. If you would like us to look into this for you, please fill in the complaint form on our website with your account number and telephone number and a member of the team will be in contact.

We hope this helps :)

Thanks - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Poor Customer Service”

Written on: 07/06/2014 by Denise1976 (1 review written)

Changed over to OVO in March 2013; initial email confirmed account opened and transition from scottish power in process. No further emails until May 2014 but had already made 3 direct debit payments to OVO and then Scottish Power took £400 out of my account. No meter reading requested from OVO. Telephoned OVO who said 'oh yes it looks like a glitch in the system has missed you; promised to raise a complaint, then wanted me to contact Scottish power to raise a complaint, promised me a 3 day refund… Read Full Review

Ovoenergy's Comment

Written on: 09/06/2014

Hello,

We are really sorry to hear of the trouble we have caused and want to turn this around for you.

If you would like us to look into what has happened, please fill in our complaint form on our website with your account number and a member of the team will be in touch.

We hope this helps.

All the best - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Worst Ever”

Written on: 06/06/2014 by ROSY12 (1 review written)

No doubt the CEO is saving for a new car, because OVO have certainly accumulated enough of my money which I am struggling to get refunded and being on a pension I can ill afford to have my money elsewhere. Should have stayed with BG more expensive but so easy to communicate with. Will Ovo get my business after a year absolutely not, they should be thoroughly ashamed of how they treat there customers. The only consolation for me is that they are based just down the road so if my issues are not… Read Full Review

Ovoenergy's Response to ROSY12's Review

Written on: 09/06/2014

Hi,

We are really sorry to hear that you have found it hard to communicate with us :(

We would really like to help you. If you would like us to look into this for you, please fill in our complaint form on our website with your name and account number and a member for the team will be in touch.

We hope this helps :)

Thanks - OVO.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Dont do,it”

Written on: 27/05/2014 by Mollym155 (1 review written)

Such a shame after terrible customer service with Scottish power i changed to ovo they werent the cheapest but had good customer service reviews. Unfortunately not for me they mismanaged the change over never asked me for my end meter readings and estimated them, way over what they were! So no Scottish power owe me money and want more to pay this bill which i dont owe . Ovo have been rubbish at sorting this out and have tokd me it will take 12 weeks! So hard when uou have a tight budget… Read Full Review

Ovoenergy's Comment

Written on: 27/05/2014

Hi,

We are really sorry to hear that we have disappointed you :(

It sounds like the opening meter readings are in a read dispute which is an industry standard procedure that does take a while. We do apologise that we haven’t made this any easier for you.

We would really like to help you by investigating this for you so please can you fill in the complaints form on our website with your account number and telephone number and a member of our team will be in contact as soon as possible.

All the best - OVO

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Woebegone + Disconsolate +Silent + Beyond Comprehension!”

Written on: 22/05/2014 by 364Scott (1 review written)

My OVO Journey..... + The 'Original' price + The website and Android App BUT.... - The 'second' price after your first fix deal - The 'third' price after your second fixed deal - Your credit payments nice idea but meaningless seven with a £200+CR = less then 25pCR a month!! - Switching away - now for the real fun - Accept the switching fee away £30 FAIR but is it fair to take within days of requesting switch and then take MONTHS to refund a credit balance of £200+ - Switching… Read Full Review

Ovoenergy's Comment

Written on: 23/05/2014

Hi,

We are sorry to hear that you are unhappy with the service you have received from us and would really like to turn this around for you.

If you would like us to look into this for you please can you fill in the complaints form on our website with your contact telephone number and account number. Once we have this we will ask a member of our team to investigate for you and get in touch as soon as possible.

All the best - OVO

Reply to this comment

Ebok's Comment

Written on: 27/05/2014

Dear Ovo

Thank you again. Always polite.
I have today done as you requested.
I have received your automatic reply and will wait.

Remember action speaks louder than words......

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“refund”

Written on: 19/05/2014

DD was too high to begin with but they refused to accept. Big credit balance built up and asked for a refund 6 weeks ago. First they claim it can take 20 working days, then they claim 10 working days. More importantly the money is with them and not me. Every e mail contact takes them 5 days to respond adding another week to the process. When I am due a refund from other companies it takes place within 2 days not 20 (working) days!!! Avoid avoid avoid… Read Full Review

Ovoenergy's Comment

Written on: 23/05/2014

Hi there,

We are really sorry to hear about the trouble you have experienced and we do hope this has now been resolved. It is very frustrating to receive conflicting information :(

If you would like us to look into this for you please can you fill in the complaints form on our website with your contact telephone number and account number. Once we have this we will ask a member of our team to investigate for you and get in touch as soon as possible.

All the best - OVO

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Shocking!!!”

Written on: 09/05/2014 by Jim00000 (1 review written)

Signed up with OVO and sounded pretty good. For the first couple of months everything went fine apart from I couldn't even log into my account. Took them two months to sort that out. Then despite being on a standard tariff they told me there system had reverted me to a flexible direct debit system. I complained and fair play they refunded the extra money they took from me in less than a week. They assured me that the issue was now resolved. The month after surprise surprise did the same again… Read Full Review

Ovoenergy's Response to Jim00000's Review

Written on: 23/05/2014

Hi,

We are really sorry to hear that you are unhappy with the service you have received from our Collections department and the troubles you have experienced. This is not what we want our customers to endure so we do apologise for this.

If you would like us to investigate this for you then please fill in the complaints form on our website with your contact telephone number and account number. Once we have this, we will ask a member of our customer service team to investigate for you and get in touch as soon as possible.

In the mean time we will raise your feedback with the team and we will work harder to earn our stripes and hopefully win back your trust one day.

All the best - OVO

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Appalling administration. Egregiously bad...”

Written on: 07/05/2014 by galbers (1 review written)

Dreadful Still battling with them, they have made the Mad Hatters Tea Party look sane. I provided readings at transfer and have paid up to those readings with previous supplier. They won't accept thos and aren't producing bills for the account meanwhile we are over £1000 in credit with a high monthly DD. Hopeless admin. Multiple phone calls and emails no further on. I plan to stop DD, use credit which I will have to calculate and change supplier… Read Full Review

Ovoenergy's Response to galbers's Review

Written on: 23/05/2014

Hi,

Sorry to hear of your troubles :(

It sounds as though the opening meter readings are going through the meter read dispute process. This means that the meter readings weren't approved during the validation process as the numbers between suppliers didn't match each other. Your account will be placed on a billing suspension until the meter readings have been agreed with your previous supplier and the third party. We understand that this is frustrating and inconvenient however we have to adhere to the industry procedure to ensure correct billing.

If you would like us to look into this for you further, please fill in the complaints form on our site with your contact telephone number and account number. Once we have this, we will ask a member of our team to investigate for you and get in touch as soon as possible.

All the best - OVO

Reply to this comment
Report this review Read 1 Comment
overview