Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
2.1 / 5
26% of users recommend this
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Latest Reviews

★★☆☆☆

“Stupid smart meter spoiled otherwise good rating”

Written on: 15/08/2014 by Flobbage (1 review written)

I recently was offered a smart meter installation with the promise that it would show my energy consumption and warn me with l.e,d. indicators and a speedo type meter when my consumption was high etc. I had an owl meter before that did just that but was not as accurate as a 'smart' meter. I agreed to have it installed and the technicians arrived (only a few minutes late)and fitted the new smart gas and electric meters. the technicians showed us the meter that showed us our energy consumption. I… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY TO DEAL WITH CUSTOMERS”

Written on: 15/08/2014 by Cilnk (1 review written)

OVO is the worst company ever to deal with customers. I deeply regret moving my electricity to OVO. I never have been so stressed out about moving from one provider to another, I cannot wait for the year to be over so I can stop using OVO. You gave the wrong meter reading to my previous provider and when I phoned to complain you DID NOTHING and still have done NOTHING to solve the situation. I have been sent to a debt collector from my previous provider because you don’t want to solve… Read Full Review

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★★★★☆

“Could be more flexible”

Written on: 06/08/2014 by Englishfirst (1 review written)

I am always able to speak to a representative, who I can understand. Polite and helpful, seems good value up to now, although I feel that they could be a little more 'upfront' with their customers. I was well over £100 in credit, and asked for a refund, my next direct debit payment due in two weeks. Was informed that could only refund excess over my DD monthly payment, and that it could take a staggering 14 days to reach my bank. WHY? my DD payments can leave my bank in 24 hours, so why this… Read Full Review

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★★★★★

“victim of serial complainers”

Written on: 06/08/2014

I think this company is a victim of serial complainers. I have been with them for about 8 months and haven't had any problems. I am paying approximately £60 per month less than at my previous supplier (BG)and Ovo say that I am still paying too much. Also when I asked to change my payment date it was done straight away with no problem. Also I like that you get paid interest on any money you've overpaid at a higher rate than the banks pay. I can't see anything to complain about… Read Full Review

Terribleone's Comment

Written on: 08/08/2014

I find part of your comment totally unnecessary. Clearly you have had a good experience with OVO, as have I overall. However, complainers wether they make one or many complaints are entitled to make their point, if not what is the point of public forums such as this to which you have added your point. I am sure you are not suggesting that only good news should be published, what a utopian world that would be!

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Norm1943's Comment

Written on: 08/08/2014

Of course there are people with legitimate complaints but there are others who just like to complain and I know a few.

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★☆☆☆☆

“Seriously.........DON'T EVEN THINK ABOUT USING THIS...”

Written on: 06/08/2014 by Dean396 (1 review written)

This company haven't got a clue, I now have so may incorrect bills I am using them as a stool!!!! There is a complete disconnect between customer care and the billing department. Whomever you speak to are polite and tell you that your issues have been resolved but then you get the next wrong bill! I am not sure the informal language is suitable when complaints are being made for the umpteenth time. Hopefully they will resolve my issue soon and I can get back to my life!… Read Full Review

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★★★★★

“Never had any problems - Bills cleareest I have seen”

Written on: 04/08/2014 by JennieLG (2 reviews written)

I champion companies who use logic and common sense. OVO do this. Case in point, I asked for my direct debit to be lowered as was continually in credit by over £80. They looked at my usage, payment history and realised it was logical for it to be lowered and it worked for me, the customer. Even though it's better for a company to have the money sat in their bank account even when a customer is in credit. Other energy companies would have simply declined or made it difficult to communicate… Read Full Review

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★☆☆☆☆

“Nice but usless”

Written on: 01/08/2014

Switch went well nice people and they pick up the phone fast my gas meter was changed, not their doing and it has taken 30 phone calls and e mails. 2 complaints to a senior supervisor. and my account is still wrong What a shame, it started so well. as my account is still wrong after 4 months I give them 1/10 try else where Andy - Redcar… Read Full Review

Ovoenergy's Comment

Written on: 01/08/2014

Hi, Sorry to hear that are unhappy with the service that you have received. We really want to try and resolve this for you. Can you email us your account number to us and we’ll take a look into this? Regards, OVO Energy.

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★☆☆☆☆

“Oh no - it's OVO”

Written on: 19/07/2014 by AvoidOVO (1 review written)

Firstly they switched my neighbours supply (we're one of four properties), then they charged me for their electricity. The they sent me a notice telling me when to read my meter - but with no dates in it. Absolute rubbish. Oh - and they're just as useless on the phone - they are really nice - but stupid. … Read Full Review

Ovoenergy's Response to AvoidOVO's Review

Written on: 01/08/2014

Oh no! This doesn’t sound right. :( Can you email us your account number to us and we’ll take a look into this for you? Thanks OVO

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★★★★★

“Fantastic easy clear”

Written on: 18/07/2014 by Saraattridge (3 reviews written)

So wish I had joined ovo earlier, big problems with my last supplier, can't believe how easy it is to speak to someone straight away, no waiting , brilliant online account information, highly recommend, join ovo and quit the big six !… Read Full Review

Ovoenergy's Response to Saraattridge's Review

Written on: 01/08/2014

Wowee! Thanks, you’re making us blush! We’re glad to have you on board too. :) Thanks, OVO.

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★★★★★

“Clear and easy to understand website. Easy to switch. ”

Written on: 15/07/2014 by Cookie15269 (1 review written)

Don't understand the negative reviews! I switched both gas and electricity in May this year and have had no problems. The website is very clear and easy to use. The smart phone app is really clever and allows you to enter meter readings directly whilst at your meter. It even activates my phone torch in case it's dark. You can control your own level of payments through your account depending on how much energy you have consumed and are predicted to consume. My bills have reduced by about £25… Read Full Review

Ovoenergy's Response to Cookie15269's Review

Written on: 01/08/2014

“*Points at Cookie15269* Who’s awesome? You’re awesome! Thanks Cookie15269 for such a lovely review. :) Thanks, OVO

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★★★★★

“Great energy company”

Written on: 15/07/2014 by Hastingsqo174 (1 review written)

I switched to Ovo with some trepidation as they are a small company, but we have been so pleased with the service they gave us. The switch over was smooth and we were kept informed all the way. They remind you to input meter readings monthly and then provide a detailed breakdown of cost. It is all so clear and straightforward.If you have to ring customer service the phone is answered quickly not like the endless long waiting times with EDF and the staff are friendly and helpful. Altogether a… Read Full Review

Ovoenergy's Comment

Written on: 01/08/2014

Oh? Can we feel our ears burning? ;-) Thanks for your lovely review and kind words Hastingsqo174

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★★★★★

“faultless switch”

Written on: 10/07/2014 by esHayden167 (1 review written)

What a breath of fresh air helpful friendly people the bills are so easy to understand would recommend to everyone… Read Full Review

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★☆☆☆☆

“THE worst ever”

Written on: 09/07/2014 by Sinclair138 (1 review written)

Having switched to dual fuel with OVO in mid February, after agreeing a monthly cost for both gas & electricity - and extrscting same from my bank account - they have been unable to tell me how much the real cost of my gas is. In fact, they haven't been able to give me any indication, whatsoever, as to how indebted (or otherwise) I was for the gas component of this deal, so I had no idea of whether I owed them anything or whether they owed me anything. Six months into a 12 month contract, they… Read Full Review

Ovoenergy's Comment

Written on: 23/07/2014

Hi, We want to deliver the best customer service experience possible . We are truly sorry to hear that your experience has not reflected our intentions. If there is anything we can do to help, then email your account number to us and we will look into the issue for you. Thanks, OVO

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★★★☆☆

“Must Grow Up - by which I mean mature!”

Written on: 04/07/2014

Recently joined OVO after seeing their CEO take on the big six in front of H of C select committee. All went well with switch (electricity only) with just minor unimportant delays. DD about right compared to previous supplier, price not the issue for switching. Due to a slight delay on my part in supplying 1st meter reading, estimated bill produced, which was well below the actual. The resultant cancellation of the estimated bill and production of the accurate one seems to have confused their… Read Full Review

Terribleone's Comment

Written on: 10/07/2014

Sadly a month on with regard to billing; just spoken to them and although reasonable explanations given on some billing issues raised, not confident to give them further business. Will, sadly, switch when contract ends.

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Ovoenergy's Comment

Written on: 23/07/2014

We’re really sorry to hear this and we would like to try and fix this. If there is anything else we can do to help, please send us an email with your account number to us. OVO

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Terribleone's Comment

Written on: 24/07/2014

Thank you for this. I have now discussed this with you and i consider the matter to be closed.

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Ovoenergy's Comment

Written on: 23/07/2014

We’re sorry to hear about your experience with us so far and we would like to restore the confidence you have lost in us. If you would like us to talk you through your statements, please email your account number to us and we will be happy to help. Thanks, OVO

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Terribleone's Comment

Written on: 23/07/2014

I have now taken OVO up on their offer (as above); made my point again. Interesting use of language "talk you through your statements", as if I have the problem! I am used to seeing statements where the final carry forward number on the bottom of a statement is the same number brought forward on the next statement. It has been explained as rounding and although it is in my favour, I have to ask are the other numbers in the statement rounded/right/wrong! The guy I spoke to was as always with OVO extremely helpful and pleasant.

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★★★★☆

“Seamless switch”

Written on: 04/07/2014 by 219Gillespie (1 review written)

Switched from British Gas to OVO in February. Have had no issues - their mobile app is great for updating meter readings and website extremely clear and easy to use. You can change your direct debit amount easily. Have definitely been the best energy company I've had to deal with compared to British Gas (who were decent, but expensive), nPower and EDF (both of whom were horrendous)… Read Full Review

Ovoenergy's Comment

Written on: 23/07/2014

Hello, thanks for your kind words. You may want to know that if you recommend a friend you can both earn yourselves a reward. (You can choose either a £20 John Lewis Voucher , a £20 Amazon voucher or £20 cash.) Simply go to our site and follow the instructions provided. Thanks :)

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★★★★☆

“Pretty impressed by this!”

Written on: 03/07/2014 by Rihanna379 (1 review written)

Despite all the poor reviews on this site, the Which report (http://www.which.co.uk/switch/news/2011/01/best-and-worst-energy-companies-revealed-243074) shows that OVO was one of the best providers. Having spent many years being unsatisfied with British Gas, I'm very pleased to have changed to OVO and will be saving over £400 per year on my dual fuel… Read Full Review

Ovoenergy's Comment

Written on: 09/07/2014

Thanks for singing our praises,

We are delighted to have you on board! We will give you a £20 reward for everyone that signs-up with us due to your recommendation. To claim this, simply refer your friend via ththe link on our website and follow the simple steps :).

If there is anything else we can do to improve your experience we would love to know. You can send your feedback to us.

Thanks, OVO.

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★☆☆☆☆

“Appalling customer service”

Written on: 03/07/2014 by Crystal411 (1 review written)

This is an appalling company. I opted for ovo due to their renewable energy policy. I have made no less than 30 phone calls to them in the past 3 months due to a range of endless problems. Firstly for charging us for gas they were not supplying, having the wrong details on file, not submitting a £300 refund that was owed and the a further string of calls to try and close my account, receive more money owed and to correct discrepancies on my account. As yet they continue to bill me for a… Read Full Review

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★☆☆☆☆

“WORSE THAN BRITISH GAS”

Written on: 20/06/2014 by Breen444 (1 review written)

OVO have been a disaster for me. I have spent more time on the phone trying to sort out my account than i ever did with my last provider (and they were frustrating enough). Do not use them. i plan to change when they give me my money back. 3% interest on any money they hold hostage is not worth the hassle… Read Full Review

Ovoenergy's Comment

Written on: 20/06/2014

Hi Breen444,

We are sorry to hear this :(.

We would really like to help you sort this out. If you would like us to look into this for you please send your account number to us via email and we will look into this for you.

Thanks, OVO.

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★☆☆☆☆

“Big Mix up with mter readings!!!!!!!......................”

Written on: 19/06/2014 by Smith36 (1 review written)

Made the change to Ovo to get a better deal, rang up with my gas meter reading Ovo member of staff "misheard" my reading and previous supplier now asking me for a huge amount of money. Contacted Ovo by phone several times as they DO NOT answer email inquiries. Then told it will take 12 weeks to sort out my problem???? What a shambles. Now regret changing to Ovo. Wasting lots of my time and energy on this matter. Be warned… Read Full Review

Ovoenergy's Comment

Written on: 23/06/2014

Hi Smith36,

We are really sorry to hear of this frustration :( .

We would like to investigate these issues and try to turn this around for you. If you would like us to do this, please send us an email with your account number and a member of the team will be in touch.

Thanks - OVO.

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★☆☆☆☆

“Oh no - it's " Ovo "”

Written on: 16/06/2014 by Pittman430 (1 review written)

My experience with the energy supplier Ovo is one that I inherited through a tenant who changed supplier to Ovo. My problems with them just go on and on and on. Initially, as I knew nothing about the company I left the supply with them as another tenant was moving in and they would probably change it again anyway. There was a gap of about 4 days between the first and second tenant and I had to make so many phone calls to them it was unbelievable, lasting in total for hours and hours all to no… Read Full Review

Ovoenergy's Comment

Written on: 19/06/2014

Hi Pittman430,

We are really sorry to hear you are having these issues and we would love to help you resolve them.

If you would like us to investigate your account, please fill in the complaint form on our website and a member of the team will be in touch.

We hope this helps :)

Best Wishes – OVO

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