Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Poor Customer Service!”

Written on: 23/03/2015 by rolyberkin (1 review written)

Ovo were a cheap supplier so I moved there been there a few years back. They consciously overcharge customers so you end up in credit for which they pay the customer interest. My payments mounted up to the point where I was £400+ in credit and I asked for a refund, they refused to refund me all and stated that I had to be two months in credit? They sent me a refund and over the next year quickly ended up again £480 in credit. I switched suppliers and they have so far taken 8 weeks to process… Read Full Review

Rolyberkin's Response to rolyberkin's Review

Written on: 24/03/2015

Further to my review, Ovo complaints have responded and have agreed to refund my money within 24 hours? Should you have an issue with Ovo fill in the complaints form on their website. I was contacted twice within 12 hours and my problem was resolved, well done!

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★☆☆☆☆

“Overcharging and mis-leading”

Written on: 20/03/2015 by Esmeraldad131 (1 review written)

No escalation process for complaints. Either put up or shut up - or go through the lengthy process of contacting OFGEM. What could be resolved in two minutes generally takes two hours. Missing paperwork, no apologies and rude staff all add up to a very poor experience. Check the OVO annual complaints report - the majority cannot be resolved immediately or within 24 hours. This is due to a deliberate 'holding' process within customer services - no escalation procedure - in anticipation that… Read Full Review

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★☆☆☆☆

“A catalog of mistakes ”

Written on: 18/03/2015 by Deb1066 (1 review written)

The switch over has been dreadful and numerous phone calls. Now in dispute over a nearly £3000 bill for gas . Now having to send pictures of Meter and have to send again as it has been implied that I have had the Meter changed. I am so stressed over this whole experience I would not recommend this company to anyone… Read Full Review

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★★☆☆☆

“Spent so much time on calls to this company”

Written on: 12/03/2015 by Moore3 (1 review written)

I decided in December 2014 to look around for a new deal on my electric. It was after this the problems started, trying to get a final bill proved to be one step too far for ovo. I had little faith in what I was being told over the phone by way of excuses and reasoning, not least as calls were taking up to two hours! How many people have this kind of time to spend on the phone? After being promised call backs that initially did not happen, further lengthy calls, a deadlock letter has been… Read Full Review

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★★★★★

“OVO OutGrow competition....different league to the rest”

Written on: 01/03/2015 by 3Wagner (1 review written)

Wow cannot believe the neg views about OVO on here because having been with awful companies like NPOWER and eon in the past OVO are in a different league. I am in the process of changing over from NPOWER to OVO and thus far the transaction has been smooth (NPOWER might try to spoil this) but OVO'S website and customer care staff are a million times better than NPOWERS who just fob you off or keep you waiting for ages b4 they reply...(in my own personal experience)...and I am going to save… Read Full Review

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★★★★★

“ no problems at all”

Written on: 23/02/2015

since may 2014 , not one problem to mention, very smooth transition and it does what it says on the tin. All done online, easy . would recommend. Very satisfied. Never needed customer service since moving over apart from very beginning but that was sorted very efficiently. overall very happy and can't complain. I have solar power and kept my FIT payments with old provider , this was not a problem at all. They are very transparent and I control my account without a hitch from my own home… Read Full Review

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★★★★★

“Customer service returns - hooray”

Written on: 18/02/2015 by Phil240z (2 reviews written)

We spent over 20 years with British Gas at various properties. 3 years ago a comparison showed we could get a better deal with OVO so we switched but BG performed abysmally once they knew we were switching. I'd never go back. The OVO deals have been very competitive - in the top 3 on price - AND credit balances pay 3 per cent interest so you don't feel they're gaining from your overpayments. AND the online account management is brilliant allowing you to change the direct debit whenever you… Read Full Review

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★☆☆☆☆

“Left cold and hungry”

Written on: 13/02/2015

When I transferred to Ovo I was promised a new smart meter, after six months of complaining I finally recieved a phone call to say that they would fit the meter the next day, I had credit on my old pre-payment meters. I was told by the engineer that the credit would transfer to my new smart meter within half an hour, It didn't so I called and was told that it would transfer the next morning, it didn't, when I called again I was told that I should have let the credit run down on my old meters… Read Full Review

Ovoenergy's Comment

Written on: 16/02/2015

Hi there,

We’re really sorry to hear about this. We don’t want you to be left without gas or electricity, so please email us your account details to us and we’ll do everything we can to help.

Thanks,
OVO

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Louisemanning's Comment

Written on: 17/02/2015

Forwarded details and account number, still told there is nothing that can be done to help and it will take four to six weeks before I can have my money back. So it seems that actually you dont care if we are left without gas or electricity after all.

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★☆☆☆☆

“Terrible ”

Written on: 11/02/2015 by Bobbygreen (1 review written)

I joined ovo energy in November 2014 & up to now I still have not had my meter fitted . I've had two appointments & the 1st one they never turned up . As I took a day from my work hoiladay I was not very happy . I will be receiving 42 pound credit when I finally get my meter fitted . The date is now the 10 of February & I was supposed to get my meter fitted today with they did turn up for about 10 minutes. After being told they needed a back board with they did not have & also was told that… Read Full Review

Ovoenergy's Response to Bobbygreen's Review

Written on: 16/02/2015

Hi,

We’re really sorry to hear that you had missed appointments and that the SMART meter wasn't installed how it should have been. We’d really like to look into this further to find out what happened and see what we can do to help. Please email your account details to us if you’d like us to help you with this.

Thanks,
OVO

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★★★★★

“by far the best provider I've had!”

Written on: 07/02/2015 by McGrathvl485 (1 review written)

Felt I had to write a review as most people seem to be slagging this company off! They are by far the best energy provider we've had. Used to be with n power who were an absolute joke. I've always spent time shopping around for the best deal. They are by far the cheapest! Customer service is good and I've always found them very helpful. Love the fact you get a bill each month once you've given your readings, makes it so much easier to keep control of what you're using. Direct debit is… Read Full Review

Ovoenergy's Comment

Written on: 16/02/2015

Hi McGrathvl485,

Thank you for the great feedback. :-) We’re really glad to hear that we’re making you happy – that’s what we aim to do.

Thanks,
OVO

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★☆☆☆☆

“WHAT A MUG I AM CHOOSING OVO”

Written on: 05/02/2015 by fatemate (2 reviews written)

THIS COMPANY IS A JOKE, JOINED APRIL 2014, NOTHING BUT A HEADACHE !! HAVE PRE-PAYMENT METERS, WERE NOT PROGRAMED CORRECTLEY LANDED ME WITH £240 DEBT, THEIR ERROR NOT MINE, I CHOSE PRE-PAYMENT SOLELY TO AVOID ANY DEBTS. CUSTOMER SERVICE IS BEYOND BELIEF SOME CALLS LASTING UP TO AN HOUR, MAINLY BEING PUT ON HOLD WHILE THEIR INCOMPITENT STAFF TRY TO FIND ANSWERS. AS FOR CHEAPER ENERGY I PAY ABOUT £80 - £100 PER WEEK TO AVOID BEING CUT OFF, I THINK THERES SOMETHING WRONG WITH MY METERS AS I HAVE… Read Full Review

Ovoenergy's Response to fatemate's Review

Written on: 16/02/2015

Hi,

We’re really sad to hear that your prepayment meter wasn’t programmed correctly and that this resulted in you ending up in debt. If you are concerned that there is a problem with your meter, we’ll be happy to help with this.

If you also feel that you are spending too much money on a weekly basis, we can take a look at your consumption and try and help you figure out where most of your energy is going. Additionally, in order to have a PAYG online account, you must have requested to be switched over to PAYG+. If you can send your account details in an email to us, we’ll be happy to answer all your above queries.

Hope this helps,
OVO

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★☆☆☆☆

“awful”

Written on: 03/02/2015 by ESCAPEDATLAST (1 review written)

THEY HAD NEARLY 2000.00 POUND OF MY MONEY IN CREDIT,WHICH I WAS UNAWARE BECAUSE THEY CHANGED MY METERS AND DIDNT GET MY MONTHLY BILLS FOR NEARLY SIX MONTHS, DIDNT MAKE IT EASY TO GET BACK MY REFUND,IVE LEFT NOW,ALTHOUGH I HAVENT GOT A FINAL BILL WITH THE REST OF MY REFUND SUPPOSE ILL HAVE TO CHASE IT,JUST STAY AWAY,ABSOLUTLEY AWFUL… Read Full Review

Ovoenergy's Response to ESCAPEDATLAST's Review

Written on: 13/02/2015

Hi,

Gosh, this doesn't sound right. We’re really sorry to hear about the difficulties you’re having. If you’re still waiting for a refund, please email your account details to us and we’ll chase this up for you.

Thanks,
OVO

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★★★★★

“Great customer service and cheap”

Written on: 02/02/2015 by 302Munn (1 review written)

I've had no trouble with them and the price is really good, although not the absolute cheapest. The customer service has always been very quick and friendly. They have time to talk to you and understand any problems you may have (i.e. we had an estate agent who gave the wrong reading at the beginning, causing no end of problems with the handover from N-Power, who were atrocious. The web site billing and account information is very easy to understand so you don't feel you're being bamboozled… Read Full Review

Fatemate's Comment

Written on: 05/02/2015

REALLY !!!! THERE MUST BE TWO COMPANIES NAMED OVO

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Ovoenergy's Comment

Written on: 13/02/2015

Hi,

If there is anything we can help you with, please let us know by emailing your query and account details to us.

Thanks,
OVO

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Ovoenergy's Comment

Written on: 13/02/2015

Hi 302Munn,

We’re so pleased to hear how happy you are with our prices, service and website. We want to make sure our customers are happy with the full package we offer them, and by the sounds of it, you are. :-)

Thank you for taking the time to jump on here to give your feedback, we really appreciate it.

Thanks,
OVO

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★☆☆☆☆

“rip off ”

Written on: 02/02/2015 by Lancev261 (1 review written)

Put ten pound on my prepayment card took seven for debt (I'm not in debt with anyone) and they claim it's a standing charge because I went on emergency 70% taken because I used emergency and that's not including paying the emergency back! Phoned customer service and they tried blaming it on a meter and tried forcing me into getting a smart meter which I didn't want because they can automatically take money off when ever they like or change the rates as they please unlike other meters where you… Read Full Review

Ovoenergy's Comment

Written on: 13/02/2015

Hi,

We’re really disappointed to hear about the shortfalls in service that you’ve received, and we’d like to do everything we can to help. If you’d like us to look into this further, please email your account details to us.

Thanks,
OVO

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★★☆☆☆

“Bad impression”

Written on: 01/02/2015

I telephoned OVO intending to start the process to switch to them but having been kept holding for a ridiculous length of time and having unnecessary music blaring down the phone I changed my mind. However, when I eventually gotthrough I gave them my initial impression of their company and was told 'we are busy'. Not good… Read Full Review

Ovoenergy's Comment

Written on: 13/02/2015

Hi there,

We really sorry to hear that you were on hold for a ridiculous length of time. We aim to keep the wait time to a minimum so we’ll be sure to pass your feedback onto the Customer Services team.

We get very busy during the winter month, but we’re making sure that we constantly re-asses the resource we have in Customer Services and recruit more employees when we need to.

Hope this helps,
OVO

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★☆☆☆☆

“Unbeleviable”

Written on: 29/01/2015 by BraelynDavies30 (1 review written)

Billing is a farce, gave meter readings only to have them guestimate a number a few days later. Told I must have given too low a reading!!!! Excuse me No one was living in the house at the time, I was staying with friends & husband was dying in hospital. Failed to colect money for two months from direct debit, well in credit but payment was demamded there & then. In the end they refunded one payment. Decided to leave at the end of the contract, informed Ovo, gave meter reading explaine dit… Read Full Review

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★☆☆☆☆

“Incompetent Fools”

Written on: 27/01/2015

I have had nothing but trouble from the start. First they forget to install the gas meter. They refused to transfer the credit from my old electric meter onto my new electric meter. I've had credit get inexplicably wiped from my account. The staff haven't got a clue. Their tarrif is not as low as they claim, in fact it's quite pricey. They're appalling at handling complaints. I want to leave after just 1 month but they want to punish me by fining me £30 for leaving them. Why should I pay for… Read Full Review

Ovoenergy's Comment

Written on: 13/02/2015

Hi there,

We’re really disappointed to hear about the shortfalls in service that you've received, especially in regards to your missed appointment and loss of credit.

We’d really like to make sure things are now resolved, so if you’re happy to, please email us with your account details and we’ll check this for you.

Thanks,
OVO

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Riktrik's Comment

Written on: 17/02/2015

Too darned late, I have now left Ovo. Never again.

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★☆☆☆☆

“Tried to dump me as a customer many times”

Written on: 26/01/2015 by BryFraz (1 review written)

I have been with Ovo for 2 years, I signed up to a fixed deal over this period and was attracted at the time of going with someone that put customers first, rather than the big companies that dominate and treat customers poorly. That was a mistake. Don't be fooled by the fancy App and Website, its not backed up with an efficient business. Over the 2 years on 4 occassions they have for no reason sent me a final bill, charged me £30 for early exit as well and took a lot of my time (and… Read Full Review

Ovoenergy's Response to BryFraz's Review

Written on: 13/02/2015

Hi,

We’re really sorry to hear that you've been let down. If there is anything we can do to help you resolve this issue, please send your account details to us and we’ll get the team to look into it for you.

Hope this helps,
OVO

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★★★★★

“Having previously been with Sainsburys for a year who...”

Written on: 26/01/2015 by sharmazing1101 (1 review written)

Having previously been with Sainsburys for a year who in conjunction with British gas ripped me off and despite paying £150 a month for a 3 bed house I still owed them nearly £600 when I left, with Ovo I have been paying £143 a month and I have had 2 refunds during the year of over £200 and I'm still in credit of £80..I cannot fault this company at all.I give my meter reading every month online which is the easiest website to navigate round and it tells me in a few days my balance and my… Read Full Review

Ovoenergy's Response to sharmazing1101's Review

Written on: 13/02/2015

Hi Sharmazing1101,

We love to hear back from our customers, especially when they’re as happy as you! We’ll do everything we can to keep that smile on your face. :-)

Thanks,
OVO

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★★★★☆

“Happy and recomend a friend”

Written on: 25/01/2015 by fjAustin148 (1 review written)

Looking forward to switching over it seemed like it was going to be easy. This is a smaller company growing extremely FAST and like most have hiccups. We had some hiccups by OVO was very good at trying to make us happy. In fact several hiccups but they made me feel valuable and important when calling and did listen being apologetic each time quite genuinely. If it wasn't for this and the unbiased metre engenier praising this company I would have left. In the end they got everything working… Read Full Review

Fatemate's Comment

Written on: 05/02/2015

glad you're not my friend

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