Ovo Energy www.ovoenergy.com Reviews

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Latest Reviews

★☆☆☆☆

“Incompetent Fools”

Written on: 27/01/2015

I have had nothing but trouble from the start. First they forget to install the gas meter. They refused to transfer the credit from my old electric meter onto my new electric meter. I've had credit get inexplicably wiped from my account. The staff haven't got a clue. Their tarrif is not as low as they claim, in fact it's quite pricey. They're appalling at handling complaints. I want to leave after just 1 month but they want to punish me by fining me £30 for leaving them. Why should I pay for… Read Full Review

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★☆☆☆☆

“Tried to dump me as a customer many times”

Written on: 26/01/2015 by BryFraz (1 review written)

I have been with Ovo for 2 years, I signed up to a fixed deal over this period and was attracted at the time of going with someone that put customers first, rather than the big companies that dominate and treat customers poorly. That was a mistake. Don't be fooled by the fancy App and Website, its not backed up with an efficient business. Over the 2 years on 4 occassions they have for no reason sent me a final bill, charged me £30 for early exit as well and took a lot of my time (and… Read Full Review

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★★★★★

“Having previously been with Sainsburys for a year who...”

Written on: 26/01/2015 by sharmazing1101 (1 review written)

Having previously been with Sainsburys for a year who in conjunction with British gas ripped me off and despite paying £150 a month for a 3 bed house I still owed them nearly £600 when I left, with Ovo I have been paying £143 a month and I have had 2 refunds during the year of over £200 and I'm still in credit of £80..I cannot fault this company at all.I give my meter reading every month online which is the easiest website to navigate round and it tells me in a few days my balance and my… Read Full Review

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★★★★☆

“Happy and recomend a friend”

Written on: 25/01/2015 by fjAustin148 (1 review written)

Looking forward to switching over it seemed like it was going to be easy. This is a smaller company growing extremely FAST and like most have hiccups. We had some hiccups by OVO was very good at trying to make us happy. In fact several hiccups but they made me feel valuable and important when calling and did listen being apologetic each time quite genuinely. If it wasn't for this and the unbiased metre engenier praising this company I would have left. In the end they got everything working… Read Full Review

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★☆☆☆☆

“Disappointed is an understatement”

Written on: 19/01/2015 by 328Reese (1 review written)

I joined Ovo based on an online quotation from their website. The quote was worked out from my previous years gas and electricity bills and the monthly direct debit was set at the quoted £110. Six months into the contract, Ovo have informed me that I should pay £155 direct debit each month - this is an increase of £45 - a 40% increase! Either Ovo's quotation site is understating estimated charges or it has deliberately understated it as a lure for potential consumers?. Either way, I… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 19/01/2015 by AllyHuber (1 review written)

Took over my gas supply without my authority and admitted to it but despite that a year later they still won't allow my original supplier, Eon, to take the supply back!… Read Full Review

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★☆☆☆☆

“pre payment +”

Written on: 10/01/2015 by McDanieloy85 (1 review written)

Decided to swap my pre payment meters to ovo smart meters which were fitted on wednesday this week,yesterday (friday) we had no elctric supply although we had almost £50 credit on card, rung them, 1 hour of witing on phone to speak to someone we was told that the elctric account hadnt been set up at their end. we have been given 1 catd & was expecting a display unit to b fitted but on wednesday was told this wasnt needed, yesterday was told it is needed so we can divide monies for each… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 13/12/2014 by HailieSharp359 (1 review written)

Cancelled 2 days after signup (well within the cool off period) as a number of things that they'd told me during the sign up turned out to be false and so they would not have been suitable for our needs. During signup the customer service wrote down the wrong address so all correspondence went to my elderly neighbour. I tried to rectify this but the error still continued until my neighbour was changed over to them without her consent even though it was in my name and had been cancelled. Her… Read Full Review

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★☆☆☆☆

“quote less to lure you in then they up their charges...”

Written on: 11/12/2014 by Lamont101 (1 review written)

Went to ovo's website to see if it was cheaper to switch from npower and after putting in the tarrif i was on they quoted a lot less - so i moved - then after a while they increased their pricing dramatically to more than i was paying on npower - and now they want a penalty of 60 pounds to leave them - overall feel a bit cheated by them and wasted my time… Read Full Review

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★☆☆☆☆

“Dismal customer service”

Written on: 07/12/2014 by Ryanairhater (1 review written)

What a shambolic company. It took them an eternity to transfer my supply to them, and despite their claims the only information I got about the process was when I chased them. Then I made the mistake of letting them change me to a smart meter. The job was done on time - but that was the only good thing. The gizmo they give you to monitor your consumption doesn't work properly. The now claim it will take the 16 (yes sixteen) weeks before they can give me a proper account again. Once my… Read Full Review

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★★★★☆

“Why is everyone so unhappy?”

Written on: 03/12/2014 by hywel (24 reviews written)

I swapped to OVO about five months ago and I have to say, so far so good. The website is excellent with some great stats on my usage against similar houses and dead simple interface which looks great. Far better than my previous supplier, Utility Warehouse. The prices are lower than UW and I like the 'read your meter' reminders just before the invoice is produced. I have only called them once and I thought the staff were fine, so I can't understand all the bad reviews here. Very glad I'm with… Read Full Review

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★☆☆☆☆

“Meter reading disputes”

Written on: 07/11/2014 by TCTC (1 review written)

I am on economy 7 , they recorded the initial readings I gave the over the phone in the wrong boxes, this was in January 2014. I pinged this out and was told oh it will sort itself out when we get other readings. It is now November 2014 and it still is not sorted out as they say that they are waiting for readings from my former supplier. My meter has been read twice since then and these readings have never been recorded. To date I have e mails off 12 different people and numerous phone calls, I… Read Full Review

Coldandgettingcolder's Response to TCTC's Review

Written on: 15/11/2014

Interesting - this could have been a post by me - ALL of what you have written apply to my account..

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Janeagard's Response to TCTC's Review

Written on: 25/11/2014

I am just about to complain to the energy ombudsman on behalf of my 81 year old father for EXACTLY the same ECONOMY 7 concerns. He has never had a paper bill in 3 years and neither has he had any emails. They changed his tarrif after the first year without telling him. He has had several meter readings and only one of them has ever been recorded. When he cintacted OVO in th summer before his 3 year fixed tarrif agreement ended, they told him he was £725 in credit and yet when he contacted them on Monday he was informed he owed them £860 and he would have to have his monthly direct debits increased to a ridiculous amount not manageable on a pension ! OUTRAGEOUS Ovo - shame on you ! It is not my father's responsibility to provide them with readings and chase up bills ! Angry daughter in the West Midlands.

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★☆☆☆☆

“cutomer sevice SLOW..SLOW..SLOW..!!”

Written on: 22/10/2014 by 392Wooten (1 review written)

WHEN ENTERING MY INITIAL READINGS ACCIDENTLY PUT MY ELEC READING INTO THE GAS BOX .I DID NOT ENTER ANYTHING ELSE AND IMMEDIATELY RANG THE COMPANY TOLD THEM MY MISTAKE AND GAVE THEM THE CORRECT READINGS FOR BOTH GAS AND ELEC. IT TOOK SECONDS TO DO.AFTER SEVERAL PHONE CALLS AND E-MAILS THEY EVENTUALLY TOLD ME THEY HAD PUT IN A "DISPUTED READING" (I DID NOT DISPUTE THE READINGS NOR DID THE PERSON I GAVE THE READINGS TO OVER THE PHONE) THEY DID NOT EVEN PUT IN THE "DISPUTED READING" UNTIL 12 WEEKS… Read Full Review

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★★☆☆☆

“great during switchover, then it all goes downhill.”

Written on: 20/10/2014 by stradbally (6 reviews written)

I joined OVO ENERGY just over a month ago from one of "the big 6". During the preamble to the switchover, and in fact during it also, they were attentive and communicative. However, once the switchover had occurred, it all started to go wrong. Firstly,they failed to take the first Direct debit, (which had been previously agreed, and was part of the contract). Then, when I sent them my first months meter readings on line, (which they confirmed receipt of),they ignored them completely when they… Read Full Review

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★☆☆☆☆

“no customer service skills”

Written on: 20/10/2014 by helenacklam (5 reviews written)

Tried to switch to them.. glad I didn't after reading reviews and as a result of my attempts! 1. I didn't take a name first time round.. guy didn't know if I could transfer 2 dual fuel supplies (in one building...left on hold for 8 minutes. I hung up. 2. Called back and attempted to get a name this time round... was told that she wouldn't give her surname... enough.. not even a customer yet - how do they treat you then?! … Read Full Review

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★☆☆☆☆

“Bad to Worse.”

Written on: 16/10/2014 by coldandgettingcolder (1 review written)

I am so upset with myself for joining this company - do they really exist outside of taking my money and a jolly facebook page. They totally ignore all communications, and have made my life a misery since joining them. You need to employ people who know what they are doing - and know how to deal with your customers complaints. I just want this sorted so I can move to another company. I signed on because I believed your jargon, and thought it was good that a 'new kid' on the block was entering… Read Full Review

Graham342's Response to coldandgettingcolder's Review

Written on: 23/10/2014

My experience too.
If a rival wished to deliberately sabotage the company, they would struggle to do worse than the existing team.

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★★★☆☆

“Billing Issues”

Written on: 16/10/2014 by woodser70 (4 reviews written)

We have been with OVO for 6 months now and everything was great (including a seamless switch) until a month ago when they stopped including electricity readings in our bill due to an issue with their systems... and they have no idea when it will be fixed… Read Full Review

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★★★☆☆

“Billing Issues”

Written on: 15/10/2014 by 324Evans (1 review written)

We have been with OVO for 6 months now and everything was great (including a seamless switch) until a month ago when they stopped including gas readings in our bill due to an issue with their systems... and they have no idea when it will be fixed… Read Full Review

Oborne27's Comment

Written on: 15/10/2014

you can look on line at your account and bill.

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Oouoo's Comment

Written on: 03/01/2015

I have the same issue - I have been with them since August - it is now Jan 2015 and still not a single bill for Gas - and on my APP it estimates my usage for January will be over £30,000 yes over £30K

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★☆☆☆☆

“Hopeless customer service”

Written on: 15/10/2014 by Wightdogs (3 reviews written)

I'm an existing customer and I am awaiting the expiry of my contract so I cann switch to another provider. I have only ever managed to log into their website about 3 times as it wouldn't accept username, password or both no matter how often I tried setting up new passwords. They also have a very annoying policy of sending emails from no reply addresses, I had emailed them to complain about this and eventually received an email telling me to send my 'queries2 to the very email address I had… Read Full Review

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★☆☆☆☆

“Don't seem to now what they are doing anymore”

Written on: 12/10/2014 by McGregor372 (1 review written)

We joined OVO 3 years ago and they were very good but as soon as something changes they don't seem to have a clue. You speak to very nice people and seem to get things sorted out but when you check out your account online nothing has happened. We really wanted them to succeed… Read Full Review

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