Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
2.1 / 5
26.6% of users recommend this
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Latest Reviews

★☆☆☆☆

“These people have taken something they should not....”

Written on: 18/09/2014 by dorsettyke (2 reviews written)

These people have taken something they should not. Well I was going to transfef my gas & electric to them on the 2nd August. I cancelled the transfer on the 7th, 12th and 16th August all within the 14 day cooling off period. Well now to cut a long story short Ovo have my gas supply! They have no explaination for this nor an appology. I am now on the 18th Sept and have an email saying "we have been contacted by your new supplier is there anything we can do to make you stay" REALLY!… Read Full Review

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★☆☆☆☆

“Shockingly Poor”

Written on: 17/09/2014

Really disappointed with OVO, who have spectacularly failed to live up to their own hype. Months after transferring to them, and having received two confirmations that all was well, I'm receiving red bills from my old supplier. OVO have failed to take over the supply properly and I have spent lite recall hours on the telephone to resolve the matter - however, it still seems a long way from getting resolved. To add insult to injury, they have confirmed that after my last complaint some three… Read Full Review

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★★☆☆☆

“Not very good”

Written on: 17/09/2014 by nothingwitty (1 review written)

Moved to Ovo as thought they sounded good. It took almost six months for them to transfer my gas supply. Then they sent me a gas bill for over £800, apparently for gas I'd used over the Summer months (when I hardly use gas). They automatically increased my direct debit. After numerous calls I'm not much further in resolving the problem. I gave them an opening reading but they missed the first number of the reading meaning they've charged me for 2000 units. They've said it could take 14/16… Read Full Review

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★☆☆☆☆

“9 months still waiting for the rebate.”

Written on: 15/09/2014 by Baileyw259 (1 review written)

Although we were satisfied with switching to ovo. Time passed and better deals became available elsewhere. We are regular switchers and never had any problems before over the 7 years before. But switching from ovo to another provider left us with over £250 credit owed back to us. After numerous calls to their team that blamed a third, independent party for the delay. When the final bill finally arrived it appeared they had decided to keep hold of the majority of our money, despite them… Read Full Review

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★★★★★

“Does what they say on the box.”

Written on: 10/09/2014 by 11Kehoe (1 review written)

Have been with OVO for 6 months now and must say am very pleased with them, the changeover was flawless, their web site is clear and precise, allowing me to take my own meter readings each month keeps me informed of my usage with the ability to adjust my payments in accordance with my monthly usage. Would recommend to family and friends without any hesitation… Read Full Review

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★★★★★

“Give credit where it's due - First Class”

Written on: 10/09/2014

As mentioned previously cannot accept the complaints made. Been with OVO 5 months and the Switchover over perfect. Saved myself £50 per month and any contact I have had with them has been efficient and professional . Their web site is spot on and have already recommended them to family and friends… Read Full Review

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★☆☆☆☆

“WORST energy company Ive EVER dealt with...”

Written on: 04/09/2014 by arghhhhhhhhh (1 review written)

Im posting to help others avoid what I have had to put up with from ovo, my advice is to avoid this company it is an immature, unprofessional business. I was with Ovo for 1 year and my experience was and continues to be awful. I paid a flat direct debit rate of £75 per month on the advice of Ovo however after calculating the costs manually it turns out I should have only been paying £46 per month! Im currently owed c. £300 however trying to get Ovo to return this to me is proving testing at… Read Full Review

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★★☆☆☆

“Stupid smart meter spoiled otherwise good rating”

Written on: 15/08/2014 by Flobbage (1 review written)

I recently was offered a smart meter installation with the promise that it would show my energy consumption and warn me with l.e,d. indicators and a speedo type meter when my consumption was high etc. I had an owl meter before that did just that but was not as accurate as a 'smart' meter. I agreed to have it installed and the technicians arrived (only a few minutes late)and fitted the new smart gas and electric meters. the technicians showed us the meter that showed us our energy consumption. I… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY TO DEAL WITH CUSTOMERS”

Written on: 15/08/2014 by Cilnk (1 review written)

OVO is the worst company ever to deal with customers. I deeply regret moving my electricity to OVO. I never have been so stressed out about moving from one provider to another, I cannot wait for the year to be over so I can stop using OVO. You gave the wrong meter reading to my previous provider and when I phoned to complain you DID NOTHING and still have done NOTHING to solve the situation. I have been sent to a debt collector from my previous provider because you don’t want to solve… Read Full Review

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★★★★☆

“Could be more flexible”

Written on: 06/08/2014 by Englishfirst (1 review written)

I am always able to speak to a representative, who I can understand. Polite and helpful, seems good value up to now, although I feel that they could be a little more 'upfront' with their customers. I was well over £100 in credit, and asked for a refund, my next direct debit payment due in two weeks. Was informed that could only refund excess over my DD monthly payment, and that it could take a staggering 14 days to reach my bank. WHY? my DD payments can leave my bank in 24 hours, so why this… Read Full Review

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★★★★★

“victim of serial complainers”

Written on: 06/08/2014

I think this company is a victim of serial complainers. I have been with them for about 8 months and haven't had any problems. I am paying approximately £60 per month less than at my previous supplier (BG)and Ovo say that I am still paying too much. Also when I asked to change my payment date it was done straight away with no problem. Also I like that you get paid interest on any money you've overpaid at a higher rate than the banks pay. I can't see anything to complain about… Read Full Review

Terribleone's Comment

Written on: 08/08/2014

I find part of your comment totally unnecessary. Clearly you have had a good experience with OVO, as have I overall. However, complainers wether they make one or many complaints are entitled to make their point, if not what is the point of public forums such as this to which you have added your point. I am sure you are not suggesting that only good news should be published, what a utopian world that would be!

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Norm1943's Comment

Written on: 08/08/2014

Of course there are people with legitimate complaints but there are others who just like to complain and I know a few.

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Ovoenergy's Comment

Written on: 15/09/2014

Hi there. Thank you for your kind words. :-) We appreciate all the feedback we receive from our customers, bad and good. If we’ve not met a customer expectations, we want to know so we can make amends and if we’ve exceeded them, we love to hear about it! We pride ourselves on being and honest and transparent company in order to give our customers what they need and deserve. Thanks, OVO

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★☆☆☆☆

“Seriously.........DON'T EVEN THINK ABOUT USING THIS...”

Written on: 06/08/2014 by Dean396 (1 review written)

This company haven't got a clue, I now have so may incorrect bills I am using them as a stool!!!! There is a complete disconnect between customer care and the billing department. Whomever you speak to are polite and tell you that your issues have been resolved but then you get the next wrong bill! I am not sure the informal language is suitable when complaints are being made for the umpteenth time. Hopefully they will resolve my issue soon and I can get back to my life!… Read Full Review

Ovoenergy's Comment

Written on: 15/09/2014

Hi. We’re sorry about the confusion over your bills and we would really like to help. If you could email use your account number to us, we’ll be happy to look into your account and find a resolution to this issue. Thanks, OVO

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★★★★★

“Never had any problems - Bills cleareest I have seen”

Written on: 04/08/2014 by JennieLG (2 reviews written)

I champion companies who use logic and common sense. OVO do this. Case in point, I asked for my direct debit to be lowered as was continually in credit by over £80. They looked at my usage, payment history and realised it was logical for it to be lowered and it worked for me, the customer. Even though it's better for a company to have the money sat in their bank account even when a customer is in credit. Other energy companies would have simply declined or made it difficult to communicate… Read Full Review

Ovoenergy's Response to JennieLG's Review

Written on: 15/09/2014

Hi JennieLG. Thank you for your lovely review and for your kind words! We’re happy we can give you the service you deserve. :-) Thanks, OVO

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★☆☆☆☆

“Nice but usless”

Written on: 01/08/2014

Switch went well nice people and they pick up the phone fast my gas meter was changed, not their doing and it has taken 30 phone calls and e mails. 2 complaints to a senior supervisor. and my account is still wrong What a shame, it started so well. as my account is still wrong after 4 months I give them 1/10 try else where Andy - Redcar… Read Full Review

Ovoenergy's Comment

Written on: 01/08/2014

Hi, Sorry to hear that are unhappy with the service that you have received. We really want to try and resolve this for you. Can you email us your account number to us and we’ll take a look into this? Regards, OVO Energy.

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★☆☆☆☆

“Oh no - it's OVO”

Written on: 19/07/2014 by AvoidOVO (1 review written)

Firstly they switched my neighbours supply (we're one of four properties), then they charged me for their electricity. The they sent me a notice telling me when to read my meter - but with no dates in it. Absolute rubbish. Oh - and they're just as useless on the phone - they are really nice - but stupid. … Read Full Review

Ovoenergy's Response to AvoidOVO's Review

Written on: 01/08/2014

Oh no! This doesn’t sound right. :( Can you email us your account number to us and we’ll take a look into this for you? Thanks OVO

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★★★★★

“Fantastic easy clear”

Written on: 18/07/2014 by Saraattridge (3 reviews written)

So wish I had joined ovo earlier, big problems with my last supplier, can't believe how easy it is to speak to someone straight away, no waiting , brilliant online account information, highly recommend, join ovo and quit the big six !… Read Full Review

Ovoenergy's Response to Saraattridge's Review

Written on: 01/08/2014

Wowee! Thanks, you’re making us blush! We’re glad to have you on board too. :) Thanks, OVO.

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★★★★★

“Clear and easy to understand website. Easy to switch. ”

Written on: 15/07/2014 by Cookie15269 (1 review written)

Don't understand the negative reviews! I switched both gas and electricity in May this year and have had no problems. The website is very clear and easy to use. The smart phone app is really clever and allows you to enter meter readings directly whilst at your meter. It even activates my phone torch in case it's dark. You can control your own level of payments through your account depending on how much energy you have consumed and are predicted to consume. My bills have reduced by about £25… Read Full Review

Ovoenergy's Response to Cookie15269's Review

Written on: 01/08/2014

“*Points at Cookie15269* Who’s awesome? You’re awesome! Thanks Cookie15269 for such a lovely review. :) Thanks, OVO

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★★★★★

“Great energy company”

Written on: 15/07/2014 by Hastingsqo174 (1 review written)

I switched to Ovo with some trepidation as they are a small company, but we have been so pleased with the service they gave us. The switch over was smooth and we were kept informed all the way. They remind you to input meter readings monthly and then provide a detailed breakdown of cost. It is all so clear and straightforward.If you have to ring customer service the phone is answered quickly not like the endless long waiting times with EDF and the staff are friendly and helpful. Altogether a… Read Full Review

Ovoenergy's Comment

Written on: 01/08/2014

Oh? Can we feel our ears burning? ;-) Thanks for your lovely review and kind words Hastingsqo174

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★★★★★

“faultless switch”

Written on: 10/07/2014 by esHayden167 (1 review written)

What a breath of fresh air helpful friendly people the bills are so easy to understand would recommend to everyone… Read Full Review

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★☆☆☆☆

“THE worst ever”

Written on: 09/07/2014 by Sinclair138 (1 review written)

Having switched to dual fuel with OVO in mid February, after agreeing a monthly cost for both gas & electricity - and extrscting same from my bank account - they have been unable to tell me how much the real cost of my gas is. In fact, they haven't been able to give me any indication, whatsoever, as to how indebted (or otherwise) I was for the gas component of this deal, so I had no idea of whether I owed them anything or whether they owed me anything. Six months into a 12 month contract, they… Read Full Review

Ovoenergy's Comment

Written on: 23/07/2014

Hi, We want to deliver the best customer service experience possible . We are truly sorry to hear that your experience has not reflected our intentions. If there is anything we can do to help, then email your account number to us and we will look into the issue for you. Thanks, OVO

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