Ovo Energy www.ovoenergy.com Reviews

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Latest Reviews

★☆☆☆☆

“Meter reading disputes”

Written on: 07/11/2014 by TCTC (1 review written)

I am on economy 7 , they recorded the initial readings I gave the over the phone in the wrong boxes, this was in January 2014. I pinged this out and was told oh it will sort itself out when we get other readings. It is now November 2014 and it still is not sorted out as they say that they are waiting for readings from my former supplier. My meter has been read twice since then and these readings have never been recorded. To date I have e mails off 12 different people and numerous phone calls, I… Read Full Review

Coldandgettingcolder's Response to TCTC's Review

Written on: 15/11/2014

Interesting - this could have been a post by me - ALL of what you have written apply to my account..

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★☆☆☆☆

“cutomer sevice SLOW..SLOW..SLOW..!!”

Written on: 22/10/2014 by 392Wooten (1 review written)

WHEN ENTERING MY INITIAL READINGS ACCIDENTLY PUT MY ELEC READING INTO THE GAS BOX .I DID NOT ENTER ANYTHING ELSE AND IMMEDIATELY RANG THE COMPANY TOLD THEM MY MISTAKE AND GAVE THEM THE CORRECT READINGS FOR BOTH GAS AND ELEC. IT TOOK SECONDS TO DO.AFTER SEVERAL PHONE CALLS AND E-MAILS THEY EVENTUALLY TOLD ME THEY HAD PUT IN A "DISPUTED READING" (I DID NOT DISPUTE THE READINGS NOR DID THE PERSON I GAVE THE READINGS TO OVER THE PHONE) THEY DID NOT EVEN PUT IN THE "DISPUTED READING" UNTIL 12 WEEKS… Read Full Review

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★★☆☆☆

“great during switchover, then it all goes downhill.”

Written on: 20/10/2014 by stradbally (6 reviews written)

I joined OVO ENERGY just over a month ago from one of "the big 6". During the preamble to the switchover, and in fact during it also, they were attentive and communicative. However, once the switchover had occurred, it all started to go wrong. Firstly,they failed to take the first Direct debit, (which had been previously agreed, and was part of the contract). Then, when I sent them my first months meter readings on line, (which they confirmed receipt of),they ignored them completely when they… Read Full Review

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★☆☆☆☆

“no customer service skills”

Written on: 20/10/2014 by helenacklam (5 reviews written)

Tried to switch to them.. glad I didn't after reading reviews and as a result of my attempts! 1. I didn't take a name first time round.. guy didn't know if I could transfer 2 dual fuel supplies (in one building...left on hold for 8 minutes. I hung up. 2. Called back and attempted to get a name this time round... was told that she wouldn't give her surname... enough.. not even a customer yet - how do they treat you then?! … Read Full Review

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★☆☆☆☆

“Bad to Worse.”

Written on: 16/10/2014 by coldandgettingcolder (1 review written)

I am so upset with myself for joining this company - do they really exist outside of taking my money and a jolly facebook page. They totally ignore all communications, and have made my life a misery since joining them. You need to employ people who know what they are doing - and know how to deal with your customers complaints. I just want this sorted so I can move to another company. I signed on because I believed your jargon, and thought it was good that a 'new kid' on the block was entering… Read Full Review

Graham342's Response to coldandgettingcolder's Review

Written on: 23/10/2014

My experience too.
If a rival wished to deliberately sabotage the company, they would struggle to do worse than the existing team.

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★★★☆☆

“Billing Issues”

Written on: 16/10/2014 by woodser70 (4 reviews written)

We have been with OVO for 6 months now and everything was great (including a seamless switch) until a month ago when they stopped including electricity readings in our bill due to an issue with their systems... and they have no idea when it will be fixed… Read Full Review

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★★★☆☆

“Billing Issues”

Written on: 15/10/2014 by 324Evans (1 review written)

We have been with OVO for 6 months now and everything was great (including a seamless switch) until a month ago when they stopped including gas readings in our bill due to an issue with their systems... and they have no idea when it will be fixed… Read Full Review

Oborne27's Comment

Written on: 15/10/2014

you can look on line at your account and bill.

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★☆☆☆☆

“Don't seem to now what they are doing anymore”

Written on: 12/10/2014 by McGregor372 (1 review written)

We joined OVO 3 years ago and they were very good but as soon as something changes they don't seem to have a clue. You speak to very nice people and seem to get things sorted out but when you check out your account online nothing has happened. We really wanted them to succeed… Read Full Review

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★★☆☆☆

“New smart meter fitted”

Written on: 09/10/2014

I have just come out of a 12 month fixed tariff, not sure if any other company will take me on now I have ovo smart meters fitted,ovo cant seem to work there smart meters, what chance has other company got in making them work, am I stuck with ovo or can I move ?… Read Full Review

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★★★★★

“GREAT SUPPLIER”

Written on: 04/10/2014 by 23Gustafson (1 review written)

HAVE BEEN WITH OVO ENERGY FOR 2 YEARS NOW FOR MY ELECTRICITY SUPPLY AND I HAVE NEVER HAD ANY PROBLEM WITH THEM. WEB SITE IS CLEAR AND EASY. LIKE IDEA OF BEING ABLE TO GIVE MONTHLY METER READINGS SO CAN MONITOR USUAGE. HAVE DECREASED PAYMENTS AND APPLIED FOR REFUND WHICH ALL WENT SMOOTHLY. I CANNOT FAULT THIS COMPANY… Read Full Review

Ovoenergy's Comment

Written on: 08/10/2014

Hi 23Gustafson. We’re so happy to hear that we are giving you the service you deserve! Thank you for giving us 5/5, we give you 5 stars too. :-) OVO

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★☆☆☆☆

“Don't be fooled - just as bad as the 'big six'”

Written on: 02/10/2014 by cjw2014 (1 review written)

Applied online to switch to them more than two weeks ago. Received a confirmation email straightaway but have heard absolutely nothing since - no letters or emails. Emailed them a week ago and have received no reply. Tried calling them twice but given up after waiting more than 10 minutes (got straight through to British Gas when I spoke to them this morning). I guess the wait on the phones isn't unusual as they've gone to the effort of allowing you to choose your hold music. Not sure whether… Read Full Review

Ovoenergy's Response to cjw2014's Review

Written on: 08/10/2014

Hi,

We’re sorry to hear that there’s been a breakdown in communication and we would really like to turn things around for you.

If you would like an update on your switch, please email your full name and address to us and we’ll be happy to provide you with an update.

Thanks, OVO

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★★☆☆☆

“Increase in monthly direct debit”

Written on: 01/10/2014 by Lamb165 (1 review written)

We joined Ovo based on an online quotation from its website. The quote was based on the previous years gas and electricity and the monthly direct debit was set at the quoted £74. If anything, we're using less gas following the installation of a new boiler. Six months into the contract, Ovo have informed us we should pay £105 pcm - an increase of £31 - an increase of some 40%. Either Ovo's quotation site is understating estimated charges or it has deliberately understated it as a lure for… Read Full Review

Ovoenergy's Comment

Written on: 08/10/2014

Hi there,

We’re sorry to hear about this. The Direct Debit will be set on the consumption history given to us, but as consumption varies throughout the year, we can’t guarantee this won’t change. For example, in the summer months your consumption will be much less and a Direct Debit decrease might be applicable. But then in the winter months, your consumption will be much higher so an increase might be proposed.

One thing we can guarantee is that the unit prices and standing charges you signed up to will stay the same for the duration of your contract.

If you would like us to take a look at your account to see if we can decrease your Direct Debit, please email your account number and full name to us.

Thanks, OVO

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★☆☆☆☆

“ Theats of legal action to cover defective...”

Written on: 26/09/2014 by Graham342 (1 review written)

Prior to completing application, I rang call centre because on line form omitted start date. I wanted to join when existing agreement with previous supplier had ended. Call centre told I could set start date once in receipt of welcome pack and I should not delay application as it was currently taking 3 weeks. On receipt of welcome pack I rang OVO giving required start date. Ovo sent email stating I would have to start earlier. I responded by email cancelling the application. All within the… Read Full Review

Ovoenergy's Comment

Written on: 08/10/2014

Hi,

We’re really sorry to hear you’ve had a bad experience with us. If legal proceedings haven’t begun, we would really like the chance to try and put things right. If you would like us to look into things, please send us your account number and full name to us.

Thanks, OVO

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Graham342's Comment

Written on: 23/10/2014

OVO you have had numerous communications and phone calls to resolve this matter.
The latest communication from your recovery agent, Buchanan Clark & Wells threatens to use, "Doorstep Collection Agent", to recover the sums you claim.
If you are confident of the legality of your claim resolve the matter through the County Court.
Not by threats of "Doorstepping" a 96year old lady.

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★☆☆☆☆

“NOVO - Insulting and Lazy Company”

Written on: 19/09/2014 by melek (6 reviews written)

I just don't have the energy to tell the full story it is SO long winded and the same as many on here. I am in the process of writing a complaint letter to Mr OVO (the guy seen on Sky News Business recently bleating on about how cool a company they are)and am copying and pasting lots of the reviews on here into it as they all back up my story. In short, moved into new property and was stuck with them as my previous brilliant provider (Atlantic) could not take the account on for some reason… Read Full Review

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★☆☆☆☆

“NOVO - Insulting and Lazy Company”

Written on: 19/09/2014 by melek (6 reviews written)

I just don't have the energy to tell the full story it is SO long winded and the same as many on here. I am in the process of writing a complaint letter to Mr OVO (the guy seen on Sky News Business recently bleating on about how cool a company they are)and am copying and pasting lots of the reviews on here into it as they all back up my story. In short, moved into new property and was stuck with them as my previous brilliant provider (Atlantic) could not take the account on for some reason… Read Full Review

Ovoenergy's Response to melek's Review

Written on: 08/10/2014

Hi,

We’re really sorry to hear you’ve been let down and we would really like to sort this out for you. If you can send an email to us with your full name and account number, we’ll escalate this as a complaint for you.

Thanks, OVO

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★☆☆☆☆

“These people have taken something they should not....”

Written on: 18/09/2014 by dorsettyke (2 reviews written)

These people have taken something they should not. Well I was going to transfef my gas & electric to them on the 2nd August. I cancelled the transfer on the 7th, 12th and 16th August all within the 14 day cooling off period. Well now to cut a long story short Ovo have my gas supply! They have no explaination for this nor an appology. I am now on the 18th Sept and have an email saying "we have been contacted by your new supplier is there anything we can do to make you stay" REALLY!… Read Full Review

Ovoenergy's Response to dorsettyke's Review

Written on: 08/10/2014

Hi,

This sounds strange. We’re really sorry that you didn’t receive an explanation or apology and we’ll endeavour to feed this back to the team to ensure it doesn’t happen again.

We would really like to make sure that everything is as it should be so please send us an email with your account number to us and we’ll make sure the transfer to OVO has been cancelled.

Thanks, OVO

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★☆☆☆☆

“Shockingly Poor”

Written on: 17/09/2014

Really disappointed with OVO, who have spectacularly failed to live up to their own hype. Months after transferring to them, and having received two confirmations that all was well, I'm receiving red bills from my old supplier. OVO have failed to take over the supply properly and I have spent lite recall hours on the telephone to resolve the matter - however, it still seems a long way from getting resolved. To add insult to injury, they have confirmed that after my last complaint some three… Read Full Review

Ovoenergy's Comment

Written on: 08/10/2014

Hi there,

This sounds odd. We’re really sorry for the difficulties you’ve experienced in transferring over to us and we’d really like to help.

Please send us an email with your account number to us and we’ll look into what’s happened.

Thanks, OVO

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Wightdogs's Comment

Written on: 15/10/2014

OVO don't answer emails

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★★☆☆☆

“Not very good”

Written on: 17/09/2014 by nothingwitty (1 review written)

Moved to Ovo as thought they sounded good. It took almost six months for them to transfer my gas supply. Then they sent me a gas bill for over £800, apparently for gas I'd used over the Summer months (when I hardly use gas). They automatically increased my direct debit. After numerous calls I'm not much further in resolving the problem. I gave them an opening reading but they missed the first number of the reading meaning they've charged me for 2000 units. They've said it could take 14/16… Read Full Review

Ovoenergy's Response to nothingwitty's Review

Written on: 08/10/2014

Hi,

We’re really sorry to hear this. Because your opening reading came back from validation incorrectly, we’ll need to agree a more accurate opening reading with your previous supplier.

When an opening reading is sent off to be validated, it involves your previous provider and a third party. In keeping with regulations, the third party are able to create an estimated opening reading if they feel this falls in line with the consumption history more accurately.

We understand that this could be wrong, so if it’s within our thresholds, we can open a read dispute to agree to a better opening reading. We would really like the chance to turn things around for you so please send your account number to us.

Thanks, OVO

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★☆☆☆☆

“9 months still waiting for the rebate.”

Written on: 15/09/2014 by Baileyw259 (1 review written)

Although we were satisfied with switching to ovo. Time passed and better deals became available elsewhere. We are regular switchers and never had any problems before over the 7 years before. But switching from ovo to another provider left us with over £250 credit owed back to us. After numerous calls to their team that blamed a third, independent party for the delay. When the final bill finally arrived it appeared they had decided to keep hold of the majority of our money, despite them… Read Full Review

Ovoenergy's Comment

Written on: 08/10/2014

Hi,

We’re really sorry to hear that you had difficulties whilst leaving us. The Energy market is highly regulated and a part of the regulation is that opening or closing readings are to be validated. This involves your new provider, a third party and your previous provider (in this case OVO).

The opening reading you give to your new provider goes through this process and is passed back to your previous supplier so we can issue your final bill. If you are still experiencing difficulties getting a final bill and refund, we would love to help. Please email us your account number and we’ll be glad to give you what you want.

Thanks, OVO

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★★★★★

“Does what they say on the box.”

Written on: 10/09/2014 by 11Kehoe (1 review written)

Have been with OVO for 6 months now and must say am very pleased with them, the changeover was flawless, their web site is clear and precise, allowing me to take my own meter readings each month keeps me informed of my usage with the ability to adjust my payments in accordance with my monthly usage. Would recommend to family and friends without any hesitation… Read Full Review

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