Ovo Energy www.ovoenergy.com Reviews

★★☆☆☆
2.0 / 5
209
23% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unable to give comprehensive quote”

Written on: 25/08/2016 by Bond126 (1 review written)

After a year with OVO, trying to get to the bottom of a comprehensive set of figures on which the new quote was based seemed impossible. After nearly an hour on the phone even the assistant could not tell me exactly what usage figures the quote was based on and each time he gave me a different figure. Not impressed given the reason I moved to OVO was customer service. I am now renewing with anther supplier as no confidence in figures given or understanding of operators… Read Full Review

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★☆☆☆☆

“Worst energy company I have ever been with!”

Written on: 18/08/2016 by Cardenasne365 (1 review written)

Ovo is by far the worst company I have switched to! They've cost me nearly triple what I was paying before hand they never give me my full amount of energy when I top up my smart meter and I don't know why because I have no debt what so ever on them as when I switched I got vouchers from my old company with the money I had remaining on them, and not to mention iv only been with them 1 month iv had to go this whole 1-2 month without gas because they didn't send me a gas card to top up and when I… Read Full Review

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★☆☆☆☆

“Say NO to Smart Meters”

Written on: 21/07/2016

I have been with OVO about two years and have had no problems. They encouraged me to have Smart Meters installed. In this area they use a firm called Trojan Utilities who were due to come today. Having stayed in specially it was very annoying to have OVO ring late on to say that they could not come and wanted to reschedule. I cancelled the installation. In the meantime I had seen comments elsewhere that this company in unrelaible. The other issue is that of security. Depending on the frequency… Read Full Review

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★★☆☆☆

“Can't Get Money Back!”

Written on: 05/07/2016

Trying to close our OVO account and get the money back owing to us has been protracted and drawn out - maybe not all OVO's fault as suppliers do have something to do with it, but I've found I've been the one constantly chasing trying to get our money refunded! They always have an excuse. Really not terribly impressed at all. Reason I left in the first place - we'd overpaid by hundreds of pounds and they wouldn't return it. Wanted to keep a huge percentage of it as security! We pay by DD and so… Read Full Review

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★★☆☆☆

“Can't Get Money Back!”

Written on: 05/07/2016

Trying to close our OVO account and get the money back owing to us has been protracted and drawn out - maybe not all OVO's fault as suppliers do have something to do with it, but I've found I've been the one constantly chasing trying to get our money refunded! They always have an excuse. Really not terribly impressed at all. Reason I left in the first place - we'd overpaid by hundreds of pounds and they wouldn't return it. Wanted to keep a huge percentage of it as security! We pay by DD and so… Read Full Review

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★★★★★

“Consistent value product and great customer service”

Written on: 06/06/2016 by cube_lsd (6 reviews written)

The Big Six energy suppliers have a lot to learn from Ovo Evergy. We have switched from almost all the six providers and have ended up with Ovo. This is our third year with them and they have shown to provide the most (if not one of the most) competitive products, without the typical "introductory offers". Customer service is good for the times we needed to clarify things and they were one of the first to install smart meters for our home. Hence, I am sort of puzzled at the unflattering… Read Full Review

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★☆☆☆☆

“OVO STAY WELL CLEAR UNLESS YOU WANT TO DOUBLE YOUR BILLS ”

Written on: 19/05/2016 by jnMacGregor154 (1 review written)

WHAT A RIPOFF THESE ENERGY COMPANIES ARE THEY NOT CHEAP THEY JUST TAKE OFF VUNRABLE PEOPLE OF LOW INCOMES AND PAY UP AND LOOK HAPPY.IF YOU ON THERE PAYG+ TARRIFF THEY DONT GIVE EMERGENCY CREDIT THEY GIVE YOU 24HRS TO TOP UP THEN CUT YOU OFF WHICH ITS ALL DOWN TO FEEDING THE CROOKED FAT CATS OF THERE RIPOFF COMPANY MONEY . STAY WELL CLEAR OF THIS MUPPET COMPANY… Read Full Review

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★★★★★

“Brilliant company - way better than big 6”

Written on: 14/05/2016 by Hercules678 (1 review written)

Always get through to fantastic customer service team within 10 minutes - e-mails always answered within 2 days I actually got an e-mail back within 10 minutes once!! Cant recommend them enough - good company!… Read Full Review

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★☆☆☆☆

“OVO slow with final bill and refund”

Written on: 03/05/2016 by IanF.S. (1 review written)

I have been with OVO for 2 years when their prices were competitive. Service started to go downhill when a Smart Meter was installed. OVO couldn't decide whether manual or direct meter readings were appropriate. In March my 2 years contract was up for renewal and I found that many suppliers were now cheaper. Rang OVO but they wouldn't budge on price. Switched with 17% saving on electricity to SO Energy. OVO promised to produce final bill in 4 - 6 weeks and refund credit on my account within 7… Read Full Review

Hercules678's Response to IanF.S.'s Review

Written on: 14/05/2016

OFGEM requires the meter readings have to be sent to the previous energy provider by the new one they cant just click a button and get your final reads it is all regulated - its probably your new supplier holding them up

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★☆☆☆☆

“Rubbish”

Written on: 23/04/2016 by Frost292 (1 review written)

I have switched over to OVO and also my 2 friends, we have all noticed that we are topping up more then are last supplier, my friend was away for a week and no electric/gas was being used in property and when she came home she had to top up again. My other friend has experienced the same thing we are all considering changing over very soon, I have only been on OVO for a month and my friend has too I have never had to put this much money on even in the winter. We have phoned customer service… Read Full Review

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★★★★☆

“very user friendly online management”

Written on: 14/04/2016 by cnuttall (2 reviews written)

I have had no problems with Ovo after the initial transition from a very poor energy company, the coop energy. the Ovo team were prompt to address concerns and have had no problems at all with billing, online management, and have been able to reduce my direct debit to reduce the surplus created from initial estimate direct debit. very happy with Ovo and plan to stay… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 31/03/2016 by 483Morris (1 review written)

i had a letter arrive at my home address from some spurious collection agency saying they had traced me through credit reference agency( lie ) the amount owed £19.47. I own another property which i rent out it turns out the previous tenants had switched to them. I contacted the estate agents that handle the property who informed me they gave OVO my forwarding address for the bill for the week the property was empty prior to the new tenant moving in. I contacted them to complain about a bill i… Read Full Review

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★★★★☆

“Good start”

Written on: 09/03/2016 by lucyunderwood (2 reviews written)

I've just switched from NPower a few months back and really like their service. Its a billion times better than NPower (never again) - they tell you everything you need to know, their support is fast and helpful and their prices are pretty good. I like them… Read Full Review

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★☆☆☆☆

“Do Not Switch to OVO”

Written on: 08/03/2016 by 1952Monaghan (1 review written)

I have had non stop problems with OVO. IT has been one nightmare after another. Whatever you do DO NOT switch to them. You will regret it. Today OVO Energy sent their collections contractor to my house to request payment for an outstanding bill. (I cancelled my direct debit after they abused my trust taking money /that I did not owe.) They lied and said 'I had been taken to court and they had been granted a warrant.' They had not did not take me to court - I rang the local county court… Read Full Review

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★☆☆☆☆

“Account Management Diabolical”

Written on: 03/03/2016 by SloaneDickinson (1 review written)

I left the UK early 2013 and rented out my property through agents. On closing OVO account I received written confirmation account was fully paid up and closed. 18 months later I received a bill for consumption over a 3 month period mid 2014. Many calls to OVO from me and my agent that I do not have an account or lived in property since 2013, and repeated promises OVO would sort, were in vain. Bill has now spiralled 600% due to recovery agents charges and my refusal to pay. I am fortunate… Read Full Review

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★☆☆☆☆

“Highest Standing Charges”

Written on: 03/03/2016 by JaylinRay411 (1 review written)

That should also say Biggest Standing Charges ever So if you use very little Gas/Electric YOU LOOSE BIG TIME… Read Full Review

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★☆☆☆☆

“well I've never dealt with such an unprofessional...”

Written on: 25/02/2016 by Madworld (1 review written)

well I've never dealt with such an unprofessional company in my life. I have a Buy to Let property, and unfortunately the letting agent swapped the energy supplier to the dreaded OVO. That is where it all went wrong. OVO decided to charge me a 'fee' for energy when the property was unoccupied, not a problem they all do that. so I paid the bill within the requested time, and low and behold I have debt collectors demanding I hadn't paid the said bill. They also got my home address mixed up with… Read Full Review

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★☆☆☆☆

“Lazy, incompetent customer service”

Written on: 13/02/2016 by Derickh64 (1 review written)

The title says it all. This is the worst energy company I've experienced. I don't care whether or not their prices are cheaper than competitors when you spend hours on phone calls and emails trying unsuccessfully to resolve a simple issue. In this case I submitted my final meter readings when I vacated a property but was issued an estimated bill which was far higher than the actual consumption. After contacting Ovo several times by email and telephone and receiving assurances that the correct… Read Full Review

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★★★★★

“Easy, straight forward”

Written on: 11/02/2016 by Josephine1969 (1 review written)

Can't understand bad reviews, I've been with ovo 3 years, no problems at all. Would recommend… Read Full Review

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★☆☆☆☆

“Worse than Vodafone!”

Written on: 12/01/2016 by Leonel76 (1 review written)

Don't ever switch to OVO Energy, they are worse than Vodafone's customer service! Had our dual fuel with them. Went to switch which the electricity went smoothly but 8 months later and constant chasing, our gas finally switched. OVO have since been taking our direct debit despite us not being a customer and now they have £957 of our money! They said they could only refund £590 as that was their limit unless we emailed them a photo of our meter?! I have spent hours online, emails, phone calls… Read Full Review

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