Unbeleviable

Ovo Energy www.ovoenergy.com
★★☆☆☆
1.9
From 263 reviews
19.0% of users recommend this

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BraelynDavies30's review of Ovo Energy - www.ovoenergy.com

“Unbeleviable”

★☆☆☆☆

written by BraelynDavies30 on 29/01/2015

Billing is a farce, gave meter readings only to have them guestimate a number a few days later. Told I must have given too low a reading!!!! Excuse me No one was living in the house at the time, I was staying with friends & husband was dying in hospital.
Failed to colect money for two months from direct debit, well in credit but payment was demamded there & then. In the end they refunded one payment.

Decided to leave at the end of the contract, informed Ovo, gave meter reading explaine dit was low as no one was in the house. They continued to take money from my bank! I am in credit by at least £150.

Called up to request refund, told again I had left them & that they had confirmed this infomation by e mail. Several hours later an email arrived welcoming me to my new plan.

Now waiting for responce. Would not recomend using them.

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