9 months still waiting for the rebate.

Ovo Energy www.ovoenergy.com
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Baileyw259's review of Ovo Energy - www.ovoenergy.com

“9 months still waiting for the rebate.”

★☆☆☆☆

written by Baileyw259 on 15/09/2014

Although we were satisfied with switching to ovo. Time passed and better deals became available elsewhere. We are regular switchers and never had any problems before over the 7 years before. But switching from ovo to another provider left us with over £250 credit owed back to us. After numerous calls to their team that blamed a third, independent party for the delay. When the final bill finally arrived it appeared they had decided to keep hold of the majority of our money, despite them confirming over the phone that we switched over 9 months ago. What kind of monkeys are doing the paperwork here? And how many people have been overlooked because it's too much stress and hassle to fight back? Disgusted.

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Ovoenergy's Comment

Written on: 08/10/2014

Hi,

We’re really sorry to hear that you had difficulties whilst leaving us. The Energy market is highly regulated and a part of the regulation is that opening or closing readings are to be validated. This involves your new provider, a third party and your previous provider (in this case OVO).

The opening reading you give to your new provider goes through this process and is passed back to your previous supplier so we can issue your final bill. If you are still experiencing difficulties getting a final bill and refund, we would love to help. Please email us your account number and we’ll be glad to give you what you want.

Thanks, OVO

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