Written on: 23/01/2014
Swapped over to Ovo in November 2013, changed my mind and missed the cooling off period so accepted my fate as an OVO Customer. 1st Month they debited £194 from my account, 2nd month £194.00.. Call customer services and queried the amount stating that these debits would add up to a whapping £2328 per year (more than original Scottish Power) I stated that the amount wasn't authorised by myself even though customer services tell me that it was? After searching the internet and reading these reviews I've cancelled my direct debit with immediate effect and will stay with them until I've used up the £388 credit that I've paid them.
As rated by our community of reviewers
" POOR CUSTOMER SERVICE " Read More
" NPower is Ok, but suffers from poor systems. " Read More
" Sent me a gas bill with a meter reading, I have no mains gas " Read More
" DO NOT SAVE YOU MONEY " Read More
" Great service, freindly team " Read More