Appalling Behaviour

Opus Energy Electric
★☆☆☆☆
1.2
From 258 reviews
6.0% of users recommend this

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Guest's review of Opus Energy Electric

“Appalling Behaviour”

★☆☆☆☆

written by on 20/06/2012

One of the worst energy companies have ever dealt with. Pricing seems initially OK but soon escalates, and estimated meter readings are way out.

The customer service person I spoke to claimed that it was a legal requirement to have the meter in full and open view (in a shop!) and that health & safety rules prevented the meter reader from opening a cupboard door to take a reading.

If you have a dispute, expect a call from a mobile number from someone pretending to be a 'warrant officer' who has popped round to cut you off in order to frighten staff into paying.

They are an absolutely despicable company - I wish I'd read the other reviews here before dealing with them.

Needless to say we won't be renewing our contract.

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Opusenergyoperations's Comment

Written on: 22/06/2012

I am sorry to hear about your reported problems. This doesn't match the high standards we set ourselves and so I’d like to personally look into this for you. If you’d like to discuss the problems further please do contact me directly at [email protected] and quote the code RC02 so that I can help. Andy Nash, Opus Energy Operations Director

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