Terrible inconsideration to honest customers

Hi - I am sharing a terrible experience my partner has had with OPUS since she took ownership of the supply at a convenience store back in December 2010. Apparently and unkown to us the previous owner was disconnected by OPUS in Novemeber 2010 and subsequently reconnected himself some days later. OPUS discovered this quickly and escalated the matter (quite within their rights). As I said, in December my partner took ownership of the property, notified OPUS and supplied them with meter readings. An account was setup in her name and she has been paying by direct debit every since. The property has remained empty and not trading since she took ownership - something OPUS were aware of. In July 2011 OPUS forced entry to the property and removed the meter. Why? we are not sure and cannot get any reasonable explanation from them. They never notified us of the previous tenants activities nor that there was ongoing action - they simply took our money. They are now demanding over £400 to reconnect, asking for £1700+ in supply charges for an empty property and a £5000 bond. They take weeks to answer emails and never answer the questions being asked, avoiding all difficult questions raised. They refuse to acknowledge the obvious that the previous tenant was responsibile and not my partner but are simpy trying to get money from the easiest person. It has taken 3 attempts to get escallation procedures from them which we will do and follow with legal action if needed.

AVOID OPUS AT ALL COSTS - they have no concept of fair play and are the worst company I have ever had to deal with.