Totally Incompetent - They Couldn't Care Less

In September 2014 I was notified that our direct debit would increase to £156 per month. We have duel fuel with them. Looking at the bills we were always £300-400 in credit at the end of January each year. I rang them and asked why they are increasing my DD when we are always in credit through the winter (we go to Tenerife). They took no notice and the upper DD went into play. In February I rang them to say I was not well in credit (Over £300 and asked for my money to be put back in my bank. I was promised this would be done in 2-3 working days - we provided up to date meter readings. This did not happen so I informed them I was coming off DD and going onto paper billing, and requested my money back again. I then received a per credit bill of £315.32. I again asked for this to be deposited in my bank. I have just had a bill, £159.14 as they have taken the invoice amount from the credit.

I am sick of them and moving as soon as this account is clear. They are absolutely useless. They do not communicate with each other let alone their customers. Total rip off merchants. I am now going to complain to the ombudsmen - they are using customer credit (of which there must be millions) to finance their company. Avoid them at all costs and if you are with them keep away from Direct Debits.