Never Ever Give NPower Your Money

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NPower
★☆☆☆☆
1.1
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Wrenyr1980's review of NPower

“Never Ever Give NPower Your Money”

★☆☆☆☆

written by Wrenyr1980 on 11/06/2014

I have been an NPower customer for too long - they have overcharged me by £1600, taken unauthorised direct debits of over £400 out of my account without warning, costing me hundreds in bank charges. 

When I call their 40p/min customer line, wait times are always over an hour. When I finally get through to someone, the phone goes dead. I have written a dozen letters of complaint, all of which have been ignored. I reported them to ombudsman, they ignored the resolution they agreed with Ofgem, they prevented me from taking my business to another energy supplier. 

They have five times more complaints than any other energy supplier. They make £90,000 profit everyday, mainly from tricking customers. Wholesale gas and electric prices have been falling for three years, yet they post record profits and pay no UK tax!! I would advise anyone considering giving NPower their custom to take a bunch of ten pound notes and set fire to them, because you clearly don't value money at all. These people will take money from you and ignore you when you try to stop them. The government should shut them down.

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