Npower Rip Off Merchants

“Npower Rip Off Merchants”

Written on: 11/05/2012 by PatEdg (1 review written)

I have just changed to the co-op after hearing that their customer service is excellent from the Martin Lewis website. I changed, not only because of the astonomical charges that npower like to supply to customers, but also I received a reminder from them for a £324.00 bill which I had never received, and the reminder was dated two weeks previously. I rang their so called 'customer care' line and spent 30 minutes on hold before I eventually gave up, then I tried to contact them on their website, which states that they will get back to you within 24 hours (it took them 10 days) in the meantime I got a debt collection letter and also a letter 4 days after telling me of npower's right to enter my house and take my goods, all this and without the original bill they kept referring to. Now they are writing to me in disbelief that I want to leave them, they really do take the biscuit. I will never use their services again