NO COOLING PERIOD

Make It Cheaper www.makeitcheaper.com
★★★★★
4.7
From 1136 reviews
96.0% of users recommend this

  • Value For Money

Alannah79's review of Make It Cheaper www.makeitcheaper.com

“NO COOLING PERIOD”

★☆☆☆☆

written by Alannah79 on 17/07/2014

Be careful! There was no time allowed to change my mind. I wanted to cancel an hour later but apparently the terms and conditions read to me over the phone stated something about a £150 fine if I cancelled. The T&C were read so fast I probably missed lots of other information too. Customer services were unsympathetic and didn't care. Locked into something I don't want for two years now. 

write a review

Makeitcheaper's Comment

Written on: 21/07/2014

Hi,

I am sorry about the experience you had with our Customer Services. We do try and ensure all our customers are happy with the contracts we have arranged. The reason we don’t have a cooling off period is that we do attempt to process your contract as soon as possible to ensure we can secure the rates we have offered you, often leaving us unable to cancel the contracts.

However, if you call in to our Customer Services and ask for Laura, I can have a look at your account and try and find a resolution for you.

Thanks,

Laura

Reply to this comment

Paulpaul1234's Comment

Written on: 21/07/2014

Thanks for the reply but we have spoken on the phone on three occasions and you refused to help in the slightest. You even promised to send me a copy of the audio of the phone conversation where the terms and conditions were read to me but you didn't even have the courtesy to follow this through. It's too stressful for me to continue pursuing this so I gave up.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!