written by maesynant on 20/12/2012
“When first contacted by the call centre I was dubious as to was this a scam. The advisers were brilliant answering all my questions with regard to the legitimacy of the company. Once I understood the whole process was broken down into easy steps and fully explained I cannot say how happy we are with the service it is priceless. The call centre you use to initiate the call made me feel it was some kind of scam. There was not enough of the information about who and what the company is and how it works in the initial call. I would prefer it to be an adviser than a call centre person making the first contact or at the least a better explanation initially as I nearly said I wasn't interested and put the phone down and now I realise what a big mistake that could have been”
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