Cunning Company

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★☆☆☆☆
1.4
9.0% of users recommend this

TOBAWEEY's review of First Utility Energy Supplier www.first-utility.com

“Cunning Company”

★☆☆☆☆

written by TOBAWEEY on 26/06/2014


Cunning company KEEP AWAY from them

Worst ever company .i never regretted a decision in my life like when joined First Utility. Joined them more than 2 years ago. Supplied the initial reading for the first 2 months with no problem. Failed to supply the 3rd month because we were away. They hugely overestimated my gas consumption . We have repeatedly supplied the right readings for almost two years, sent several emails, spoken on the phone several times to no avail. Left them 3 months ago thought they will refund me following my final bill but I was wrong . Put my complaint in writing and they promised to investigate in two months period but now more than 10 weeks and heard nothing. They owe me more than£3000 . Now decided to take them to court and reported them to Watchdog Programme. People be aware of this cunning company and see the very bad public reviews

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Fedupgillian's Response to TOBAWEEY's Review

Written on: 19/07/2014

They probably don't believe your readings. I'm having similar problems, following the installation of a new meter. My Smart Meter stopped communicating with them and a new meter (not a smart meter) was fitted by National Grid. I was unable to submit my reading on line, so telephoned in my reading for June. The bill for June was based, not on my reading, but a fictitious reading of their own. I have been accused of submitting false readings (I'm hardly using any gas, because my heating is switched off during this hot summer weather) and they have told me what they think my reading should be. I have emailed a photo of my meter and tweeted it and they still don't believe me! They have now "initiated a dispute procedure!" which will take six weeks to conclude!

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Tobaweey's reply to Fedupgillian's Comment

Written on: 19/07/2014

Thanks
They have responded to my review and they are taking it seriously, in process of sorting it out. It has taking almost 2 years . Good luck

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