Avoid!

First Utility are the worst company I have ever dealt with. After being with them for nearly a year, they still haven't collected anything from me by direct debit. It is impossible to get through to them by phone and emails to their support get no reply. I filled in my bank account details when I signed up, and I can see my bank details correctly entered in the billing area of their website, but nothing has been collected. I finally got through to them using their Twitter account, someone called me back, and told me they would set up the direct debit again. Three months have passed since then, and still they haven't collected anything.

I have also discoverd after looking at my account that they withdrew the cheap tarrif that I originally signed up for, and moved me on to their really expensive everyday tarrif. I have started the process of moving to another company, but I know there is going to be a huge bill to pay before I can do that.

If you're tempted to sign up with them, try ringing their support number first to road test how feels to be a customer. Prepare for a long wait.