written by on 06/07/2017
The worst customer service ever. I had to increase my direct debit just to get a refund of £161.41 which they owe ME. . And it's July so not using much. Was told 3 July that refund would be sent, but after checking on 6th and calling them was told it takes 21 days to process. What rubbish. They are earning interest that's why they don't want to refund!!!
In April when I owed Extra Energy £12.16 they insisted I paid this by debit card before they would keep my payments for dual fuel at £43.00.
My contract is up in October and I will be leaving, and I advise anyone and everyone not to join them. They put their prices up one month after I signed.
As rated by our community of reviewers
Davepanter's Comment
Written on: 02/08/2017
It has taken me over 6 months to get a bill and still waiting for the refund