EVEN IN DEATH

EON Gas & Electricity - www.eon-uk.com
★☆☆☆☆
1.4
10.0% of users recommend this
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electrify's review of EON Gas & Electricity - www.eon-uk.com

“EVEN IN DEATH”

★☆☆☆☆

written by electrify on 27/11/2015

I'm a E-ON customer and also a fit's customer -but can they get it right NO the information goes in one ear and out of the other -they can mess up the smallest problem and make mountains from mole hills.
A friend recently died and his partner had all his affairs to sort she tells me by far the worst of it was dealing with E-ON most others were no problem but not E-ON they cause more problems I sympathized as I never get anything but problems from this lot.

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Eonhelp's Response to electrify's Review

Written on: 04/12/2015

Hi electrify

I'm sorry dealing with us hasn't been very smooth. I'm sorry, too, for the loss of your friend. I do understand this is a difficult time and we've a dedicated area to look after accounts where there's been a death. The Bereavement Support Team is there to help relatives and executors sort things out. Do you know if your late friend's partner spoke to this team? If not and there's still things to sort out please ask her to contact them. There's more information including contact details on our website. They're open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

We also work with an independent company who are probate and executor specialists. They're all trained grief counsellors sensitive to bereavement issues. If it would help your late friend's partner, we can put her in touch with them.

You mention other difficulties. Is there anything specific I can help with? If the problems are with the FIT scheme, we've a specialist area for this too. We've advisors dedicated to all things FIT. They're available from 8am to 8pm Monday to Friday and between 8am and 4pm Saturdays. There's more details about our FIT services on our website. You can register your FIT account online too. Through this, you can send us your meter readings as well as being able to see your statements and generation history.

Our website also has online forms for both Bereavement Support and FIT. If preferable, these can be used instead of phoning. Sorry again for the difficulties you've had electrify. Let me know if I can help as happy to do so.

Malc

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