something or nothing?

Last month e.on sent me a bill showing a £23 credit on my account, I subsequently rang and confirmed the bill, gave my meter reading and asked for my Direct Debit to be reduced to reflect my usage. Fantastic!!! They agreed and reduced my monthly commitment. Thought nothing more of it and built my household budget for the next six months.

Bomb Shell through the post a demand???? A demand for £181, estimated bill, must be a mistake? No the figures are correct and the balance is outstanding I am informed when I ring the Nottingham Call Center. How would you like to settle the account sir, I am asked????? Well I can't really I haven't budgeted for it.

e.on have acknowledged the error but seem unable or unwilling to assist with a reasonable resolution.

I am more than happy to honor my commitment for the DD for the next half year but e.on want to increase it by nearly 100%. They have offered a sum equal to 20% of the debit in recognition of their mistake but do not seem to understand that if I "ain't got it I can't pay it"

So rather that collect an agreed amount they now are unwilling to collect anything???

what a crock!!!