Written on: 01/08/2012
Terrible experience! I signed over to Eon 6mths ago, my bills for the year with my previous supplier were reviewed with the sales rep. She tld me EON are the cheapest and quoted me a price which i was happy with. All was fine until 6mths down the line i receive an updated direct debit for double the price! Now i stay in a one bed flat! My heating is never on because i am rarely in the house! I phoned up with my readings to query the readings which they had. Now miraculously the readings seemed to be lower than the ones passed to them by the EON rep who read my meter! Now either their staff arent trained in reading meters or they are trying to get as much money as possible from their customers! The man i spoke to on the phone advised me to clear the outstanding credit of £150 and my readings would go back to the previous amount!!! Despite my initial phonecall EON have started taking double the money off me in the form of the updated direct debit!A follow up phonecall to a very unhelpful girl followed in which she said several times, "well thats what you use in electricity and gas - we dont make it up" Now to me, they employ dodgy sales tactics, promising what they cant deliver! I am now changing back to my original supplier and with my new supplier i have full boiler cover and i am £35 per mth better off! DO NOT GO NEAR EON! TERRIBLE CUSTOMER SERVICE, DODGY SALES TACTICS AND MUCH MORE EXPENSIVE THAN OTHER SUPPLIERS!
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