EON Gas & Electricity - www.eon-uk.com Review

Robbing b*******s!

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Guest's review of EON Gas & Electricity - www.eon-uk.com

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“Robbing b*******s!”

Written on: 25/06/2012

I'm eons customer from about 4 years n I had put premeeter to pay £5/week for my dabts from my old flat about 3 years ago. Just recived statement wheres wright that I own alot of more money to them then in time when I got put my meeter! So I called them up with help of my english boyfriend n I found out that I own them £2000!!!!! Till now I had 2 pending litigation but for £300 n never nobody by this all years never mentioned £2000!!!!! Thats big lie made up by eon,I spoke even with manager Dave who put phone on me! Im going to the court with it cos in every letter of eon never bein mention this bill and I got proves on paper n my online account! never ever in my life won,I will say to everybody about it n make them bad opinion cos they deserved it.

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Guest's Comment

Written on: 01/07/2012

As someone who worked for E-ON, I can tell everyone here that they do not care about customer service. Our training for a customer service advisor centred MAINLY around selling products and we had NO training on the actual computer system. Consequently, advisors you speak to probably do NOT have a clue what they are doing. We didn't even get trained how to answer the basic question of why Direct debits go up and down like yo-yos. I myself, left because I felt terrible at not being able to help customers with even the most basic of questions. I can fully understand and sympathise with customers who are fed up. Also, when an advisor tells you the system has gone down, that will be the truth as the system crashes a few times a week. Not good.

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