Disgusting customer service/communication

“Disgusting customer service/communication”

Written on: 16/02/2012 by J3po

E-on are totally incapable of sending out my bills and I only ever receive final reminders. Due to their mistake I am now in debt with them for over £500. I have had no apology; only some half-wit on the phone that keeps repeating the same phrase of: "it must have got lost in admin". Changing supplier as soon as I have sorted out a way to pay back the money which they are also very unhelpful with. I keep receiving a letter saying "we are changing your direct debit to £385.00 a month" even though I was told my direct debit had been cancelled. I ending up cancelling the direct debit myself, have made a complaint and now they are just going to have to wait for the money. This is a company of bullies!