written by AngieG1 on 27/11/2014
I have been with EDF for a while and was really surprised to receive a bill which was double the amount of my usual bill. The previous month I was sent a bill for a very small amount with the reason given that I had been paying too much and so the small bill was because of a rebate for my overpayment. So why was my next bill double the amount!! I contacted customer services after a long wait in a queue and they couldn't really explain the reason for the large bill but took a meter reading from me. They recalculated he bill and it was nearly halved so that was a relief. Not really happy that it caused me so much anxiety.
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