Written on: 10/07/2014
Our experience of EDF has been completely different to others reported here. We switched supplier 3 years ago and have been on 2 fixed price contracts since then. Both have been good value and, earlier this year, EDF wrote to us to advise us that a cheaper tariff was available. We were able to switch without penalty, even from the existing 18 month contract. Recently our account was well in credit and we received an automatic refund, which amazed me. Submitting meter readings is easy and the bill is updated immediately. Once a year we receive a summary of our energy usage and the predicted usage for the coming year, on which the standing order is based. I had to call with a query about our account balance a few weeks ago and got straight through. Are we dealing with the same company - couldn't be happier!!
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