fitted wrong meter & over charging

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EDF Energy Electricity
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skybudgie's review of EDF Energy Electricity

“fitted wrong meter and over charging”

★☆☆☆☆

written by skybudgie on 28/08/2013

I received yearly statements and electricity used meter readings taken by EDF was £338 yet money paid into the meter for the same period was £530. In October 2012 EDF change my prepayment meter as they said my one was too old and since I have been paying high amounts.
for 6 months from April 2012 to October 2012 I paid into my meter £180 then they change it and from October 2012 to April 2013 I paid into my meter £350.
EDF fail to see the problem occurred when the new meter was fitted, even if you allow for an increase for the winter months it would not mean I would pay nearly double.
They have us over a barrel, how do we prove the meter is faulty or if it has been set wrongly.
where can we go for independent help, I am getting very worn down by this.
DO NOT CHANGE OVER TO THEM

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Gabriel1234's Response to skybudgie's Review

Written on: 09/09/2013

Hello,

Unfortunate for you they are your suppliers. I am under the Impressions that the CAB (Citizen Advice Bureau) now deal with Energy Complaints therefore it may be worth contacting them and also changing suppliers... Good Luck.

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Skybudgie's reply to Gabriel1234's Comment

Written on: 10/09/2013

Hi,

Thanks, A lot more has happened since I posted this, they haven't even replied to my MP.
They seem to think they are a law unto themselves

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