SWITCHERS BEWARE

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EDF Energy Electricity
★☆☆☆☆
1.4
From 307 reviews
8.0% of users recommend this

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Guest's review of EDF Energy Electricity

“SWITCHERS BEWARE”

★☆☆☆☆

written by on 11/08/2013

It all seems fine when you sign up to the cheaper rate and easy way to pay by direct debit. EDF set my DD at £50pm and as that hadn't changed in the last 3yrs I thought all was ok and it was a reasonable amount. Then I get invoice informing me that they are increasing my DD to £247pm 500%increase as they clearly have failed to review my usage yearly and revise. Now I am expected to now make these huge payments. Whilst they seem to admit it not great, they won't do much about it and expect you to still pick up the tab for their inefficiencies. On top of this I can't move providers as they have locked my account until I pay off the £1200 arrears they let me build up! So much for competition making energy companies offer a better standard of service. As long as they make their huge profits at our expense they really don't care. The ombudsman are powerless so EDF know they can do this to us. I asked to speak their Director, funny I am still waiting to hear from him.

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Gabriel1234's Comment

Written on: 14/08/2013

Hello,

Unfortunately you will not hear from the Director as he does not get involved with honest paying Customers.
EDF are failing to inform their customers that they no longer send people out to read meters for accuracy and that they no longer adjust or amend DD monthly by analysing the customers usage and supposedly do reassess your usage twice a year (this does not happen) and you are evidence that this does not happen. Customers buy into EDF with the promise of capped prices (ill informed information) with the illusion of that is what you pay and owe. The surprise factor is the large bill EDF spring onto their customers when they (EDF) realise that the service they have been providing is inaccurate. So effectively EDF in their specialist field do not really understand that you as an honest paying customer expects a decent upright honest and accurate service - because they are 'so called' specialist within this field?? EDF have failed you. If you have any paperwork consisting of terms and conditions as to what level of service they have promised you, read through it, as sometimes the small print may give you the service level information that they have promised to adhere to. As for picking up a tab, unfortunately you probably are and that is their continual advertising tab and yes unfortunately, it is all about profit not Customer Service. EDF should have been tackled a long time ago but I believe the massive profit that they makes acts as a deterrent for those that should be tackling them?? Good Luck and I hope that their is a light at the end of your tunnel preferably not energised by EDF!!

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