Endless delays waiting for call to be answered

“Endless delays waiting for call to be answered”

Written on: 30/07/2012 by clairemims (1 review written)

This time I was only on hold for 15 minutes, the last time I rang (three weeks ago) I was on hold for 30 minutes while they answered the call and then promptly cut me off.

I take issue with the fact that when I cancelled my account, they were very quick to send a brochure to my new address detailing how I could change my supplier. A week later, I had my final bill telling me that I was £200 in credit with no additional information about how I would be refunded the money. I waited another week before calling them to find out what was happening (giving them the benefit of the doubt that they were busily processing my refund) and may still have to wait ten days before the money is refunded to my account (best case scenario - they are calling me back this time).

What possessed the customer services team to think that listening to the instrumental version of Take on Me on a constant loop would be a good idea? Also, being told every 10 seconds that I can do these things on-line is not helpful given that I clearly want to talk to someone.