Written on: 06/04/2012
I worked for EDF for over 2 years and all I can say it is mickey mouse operation ran by people who have no managerial education or training. The management either sit around talking to each other or hounding the staff if they leave their seats for a toilet break. The phrase "where have you been" was often heard by the so-called management if you were not available to take another call for 15 seconds.
EDF do not allow the staff to have "fixed" breaks the staff don't have a fixed morning or afternoon break, however this two bit company get round this by saying you are free to get up use the toilet and get a drink any time you like, however and it is a big however! if you leave you seat for more than 2 mins you have the management chasing you demanding to know where you have been, once explained you have been for a drink they insist you get back to take another call from the 100's of disgruntled unhappy and generally badly treated customers!
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Written by kabwsb