Written on: 05/01/2012
I signed up for the 2014 fixed tariff Gas and electric when the option became available. The switch has taken longer than 6 months to activate, despite chasing (and EDF already provided my Gas!) So I have been on a standard tariff with EDF and my previous electricity provider for a very long time whilst waiting for the switch - very expensive! (the 2014 tariff for gas provision should have been switched straight away surely, as they were already my supplier for gas?)
Electricity switch went through on 15th Dec. I received a bill for the period 15 - 31 Dec for electricity, and alongside it came a note stating my standard payments would increase to £203 !!! However, my monthly bill for dec was £80 ? why the huge increase ?
Can I get hold of EDF on the phone? I have tried several times over several days waiting in excess of 30 mins each time and given up ! Poor access via internet too.
The transfer was not efficiently done and trying to get hold of customer service (a person to speak to!) is a nightmare. Direct debit has had to be cancelled!
As rated by real users