Written on: 24/12/2011 by scorpionlsc (7 reviews written)
The problem with review sites is that the tend to be used to voice complaints, and not to show approval.
I nearly by-passed EDF when I decided to change in September, but am pleased that I did not do so.
The information provided regarding the change was helpful and accurate.
The changeover was smooth and exactly as scheduled - compliments to both parties on this.
Then I seemed to have a problem.
My first account period involved the beginning of winter, and my first bill arrived indicating that my monthly payments would be increased as my usage appeared to be higher than predicted.
This was, of course, because it had been a higher usage quarter, and the computer had re-assessed this as being indicative of the annual consumption.
A phone call to a very pleasant and helpful member of staff confirmed this and an offer to return the Direct Debit to the originally agreed figure was immediately made, and accepted.
A confirmatory email arrived overnight.
If there is any adverse comment to be made, I suppose the computer might have been programmed to recognise that the quarter involved was not an average one, but life is never perfect.
Otherwise I consider this to have been exceptionally good service.
As rated by real users