EDF Energy Electricity Review

Very happy

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scorpionlsc's review of EDF Energy Electricity

★★★★★

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“Very happy”

Written on: 24/12/2011 by scorpionlsc (7 reviews written)

The problem with review sites is that the tend to be used to voice complaints, and not to show approval.
I nearly by-passed EDF when I decided to change in September, but am pleased that I did not do so.
The information provided regarding the change was helpful and accurate.
The changeover was smooth and exactly as scheduled - compliments to both parties on this.
Then I seemed to have a problem.
My first account period involved the beginning of winter, and my first bill arrived indicating that my monthly payments would be increased as my usage appeared to be higher than predicted.
This was, of course, because it had been a higher usage quarter, and the computer had re-assessed this as being indicative of the annual consumption.
A phone call to a very pleasant and helpful member of staff confirmed this and an offer to return the Direct Debit to the originally agreed figure was immediately made, and accepted.
A confirmatory email arrived overnight.

If there is any adverse comment to be made, I suppose the computer might have been programmed to recognise that the quarter involved was not an average one, but life is never perfect.

Otherwise I consider this to have been exceptionally good service.

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Lyntwyn's Response to scorpionlsc's Review

Written on: 17/01/2012

I suspect that you are going to be disappointed soon! I joined EDF last June and pay by monthly DD. That gave me time to build up a neat reserve on my account for the high usage period. In fact my gas account has always been in credit with them , and still is despite being in deep midwinter, by apprx £150 in fact. I pay £62 monthly. Every month since September they have sent me a bill (following my own monthly readings which I submit online), informing me that my direct debit will be increased the following month to either £90 or £100. This despite the sizeable credit balance (£160 as I write). Every month we have an online argument via email and each time they eventually concede that the DD need not be increased. Each time they say that their (computer?) predictions indicate that I am going to be in debit by next june (year end). Its blatantly obvious to me by now that I am in fact paying too much and will be entitled to a handsome refund in June. However the debate still goes on monthly, and it is extremely tiresome. I have written to their HQ and complaints dept. but they all seem to have complete faith in their computer and nothing is done.I have read elsewhere that EDF like their customers to be well in credit "just in case".
I think you will find the same happening to you, but I sincerely hope not. Their computer is programmed to build huge reserves in EDFs coffers I suspect!
Because I signed up to Fixed Tarrif 2014 I will have to pay a penalty if I leave them before then. They seem to have me by the short and curlies.

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