Call centre queues everytime I call

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theronstar's review of EDF Energy Electricity

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“Call centre queues everytime I call”

Written on: 07/11/2011 by theronstar (8 reviews written)

I have never called them and spent less than 25 minutes in a call queue.

I email them in but it takes them so long to respond I have to recap that I even contacted them. I keep getting told when I call 'we are recruiting new staff....'

To be honest I am surprised they manage to keep their customers or maybe this is one of those things where you do not need to call up.

In fairness to them, the staff are usually polite - if an when they answer.

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