EDF Energy Electricity Review

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★☆☆☆☆

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dridok's review of EDF Energy Electricity

★☆☆☆☆

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“no gas bill”

Written on: 30/08/2011 by dridok (1 review written)

i signed over in october 2010 got asked my gas and electric readings on 13th jan. electric sorted but still no gas bill (now 30th august).cant get through on phone(on phone as i type)now very worried in case a large bill comes in and cant pay.also e-mailed got the standard we will respond in 10 days that was 6 weeks ago. No customer service, no correspondance apart from your bill is increasing, disgusted.

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Guest's Response to dridok's Review

Written on: 28/09/2011

Ditto with everything you have said. Same problems! Got a response after writing personally to the Customer Service Director. Given a personal contact who would keep me informed, now no response to my past 3 emails. Writing to CSD again but how do we get this resolved,it's beyond me.Pathetic service and EDF are still advertising for new customers. Biggest mistake I ever made moving from NPower.

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