Dual Energy - www.dual-energy.co.uk Reviews

★☆☆☆☆
1.3 / 5
41
7.3% of users recommend this
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Latest Reviews

★☆☆☆☆

“Dishonourable company - increased rates on a FIXED...”

Written on: 27/04/2017 by IvanOpinion (1 review written)

I see a few other reviewers who have had the same problem with Dual. We are a charity which signed up for a 12m fixed rate. As part of sign up, I estimated our usage, though I was guessing as this was a new premises. There was no mention that the deal was dependent on a certain minimum volume. Part way through the contract, they informed me that we are being moved to a much more expensive low-usage tariff, as we are using less than I said. They assure me that the rate is still competitive… Read Full Review

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★☆☆☆☆

“Devious and untrustworthy”

Written on: 26/04/2017 by Bowen264 (1 review written)

They wanted to change my meter to smart meter, I gave them an appointment early in the morning however 3 days before the appointment i rang their customer service to cancel it due to unforeseen circumstances. The meter change was rescheduled for another day but this time they failed to keep the appointment.I got the bill and noticed they charged me £125 for the failed appointments. I have filled a complaint but they have not responded… Read Full Review

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★☆☆☆☆

“Daylight Robbery with YOUR money”

Written on: 12/04/2017 by Keith440 (1 review written)

Do not sign up to this company. Even when you are in credit, they wanted me to pay ANOTHER £200 PER MONTH. 60% over my useage. They say to build up even more credit than i have because £175 is not enough. We are a small business on a tight margin and every penny counts. I will give them three months then i will have to decide to pull the plug and then they will get nothing. YOU HAVE BEEN WARNED. I REPEAT, DO NOT SIGN WITH THIS COMPANY OR YOU WILL REGRET IT LIKE ME. I think that 10 - 15% would… Read Full Review

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★☆☆☆☆

“Don't go there terrible people to deal with!”

Written on: 10/03/2017 by BellaSlattery (1 review written)

Don't go there at any price increased from £100 .00 To £450.00 and didn't not bother to tell me. Idiots that thinking to get way with anything… Read Full Review

Cphilpo234's Comment

Written on: 12/04/2017

I have just been done myself. Even though i had a positive balance and paying nearly £60 above my average, they still wanted another £200 per month. Reason stated was that my POSITIVE BALANCE was not big enough. They wanted more and said that i wouldn`t afford to pay my bills. Would not recommend these people at all. Go somewhere that helps you to pay the correct amount.
NOT ADVISED TO GO INTO A CONTRACT WITH THIS LOT.

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Cphilpo234's Comment

Written on: 12/04/2017

I have just been done myself. Even though i had a positive balance and paying nearly £60 above my average, they still wanted another £200 per month. Reason stated was that my POSITIVE BALANCE was not big enough. They wanted more and said that i wouldn`t afford to pay my bills. Would not recommend these people at all. Go somewhere that helps you to pay the correct amount.
NOT ADVISED TO GO INTO A CONTRACT WITH THIS LOT.

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★☆☆☆☆

“Do not go there”

Written on: 12/02/2017 by 440Kirkpatrick (1 review written)

I work for a charity and got a good deal on a years contract. After 6 months they increased the prices by a substantial amount. When I rang them they said it was because we did not use a lot of electric and they had changed us to a low usage tariff without consulting us. When I challenged them they came back with 'well it's in the small print that we can do this'. They only good thing is that I can now get out of the contract and go with someone reliable and trustworthy, if there is such a… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 16/12/2016 by Gustafsonqe339 (1 review written)

From a Corner Shop that used £150.00 a month Electricity. They were Hammering Me about £400.00 a Month,there customer Service is horrible. I asked there Manager for Help, he said: "I cant help you unless you give us £400 now" Then hammered me for another few months. They caused stress, anger & Tears. I would rate 0 if it was possible… Read Full Review

Cphilpo234's Comment

Written on: 12/04/2017

They do not understand small businesses. We are on a very tight budget. They have done the same to me but not as steep as your payment. I understand your stress. 0 for me as well.

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Cphilpo234's Comment

Written on: 12/04/2017

They do not understand small businesses. We are on a very tight budget. They have done the same to me but not as steep as your payment. I understand your stress. 0 for me as well.

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★☆☆☆☆

“Awful!!!”

Written on: 14/12/2016 by Jaslener408 (1 review written)

DO NOT SIGN UP WITH DUAL ENERGY! FIRSTLY THEY PUT YOU ON A PAYMENT PLAN THAT IS WAY ABOVE YOUR USEAGE, WHICH MESSES BOOK-KEEPING. THEY EMAIL YOUR INVOICES (WHICH IS FINE) BUT I HAD ONE THAT WAS MISSING...IE NOT IN MY INBOX. I PHONED 'CUSTOMER SERVICES' (WHO ARE ABRUPT AND RUDE) AND WAS TOLD IT HAD BEEN SENT ACCORDING TO THEIR SYSTEM... AND THEY WOULD CHARGE A FEE TO RE-EMAIL!!!!... RIDICULOUS. IF YOU WANT IT POSTED IT'S £5… Read Full Review

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★☆☆☆☆

“Do NOT use Dual energy”

Written on: 29/11/2016 by RBarry (1 review written)

After reading these reviews I feel concerned of what is to come. I recently joined this shower and my complaint seems a bit trivial compared to the others but is still annoying nethertheless. They have me on a payment plan and will not let me change the way I pay, consequently it is messing up my accounts system. They take a set payment in advance and send me the invoice several weeks later, the payment and the invoice amounts don't match so I have to wait several weeks before I can enter… Read Full Review

Amcvitie's Response to RBarry's Review

Written on: 28/12/2016

Considering that is all that Dual Energy offer (the payment plan) why did you sign up with them in the first place?

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★☆☆☆☆

“Pllease avoid at all cost ”

Written on: 29/11/2016 by Ishaanm485 (1 review written)

Absolutely and most possibly the worst energy supply company ever! avoid Duel energy over charged me and then simply cut of my supply on a busy Friday afternoon over a mistake with THERE billing system. the call center staff are rude and will not listen or reason with you how.. wish i had read these reviews before i signed up with them .. nothing but a rip off… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 25/11/2016 by Longmx190 (1 review written)

YBiggest most extortionate energy company they are nothing but a big ripp off holding you ransome to pay them more money or will switch off power again and when you have frozen stock you cannot afford to have your power cut off without a moments notice… Read Full Review

Amcvitie's Comment

Written on: 28/12/2016

No supplier can cut you off for no reason... If you are paying your invoices then you would have nothing to worry about

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Sapphire123's Comment

Written on: 04/01/2017

Are you joking amcvities. They took 370.00 extra from me and continued to take an inflated dd without notice to increase in the first place or reason why. Got a £270 refund So i cancelled DD as in so much credit they charged me 30.00 for cancelling DD then sent me a letter saying i was in arrears and as result they had added a 39.99 charge to account. I phoned and was told i was in credit actually but maybe the systems had not been updated they also threatened to cut me off within 7 days. Absolutley rotten company. I am going to the ombudsman about them!! Not getting away with this

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★☆☆☆☆

“Up rates mid contract +68% - Switched but NO refund!”

Written on: 21/11/2016 by mondaymorningblues (2 reviews written)

Quite possibly the worst company we have dealt with ever. By the looks of the reviews below, we are not the only company to have encountered a mid contract consumption review and then been moved onto a new price which is +68%. Theyve done it to several of our sites, trading under different names, so It does seem to be a ploy to entice you in with a low headline rate, and then slap you with a mid contract price hike. Understandably we switched away, but they STILL use the wrong closing read… Read Full Review

Mb250717's Response to mondaymorningblues's Review

Written on: 27/01/2017

Totally agree with this review. Happened to a local charity I work for, dual fuel are just rip off merchants and customer service is non existent.

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★☆☆☆☆

“Worst Company Ever”

Written on: 07/11/2016 by TotallyDisgruntledCustomer (1 review written)

We paid this company on Friday the amount that they requested by letter. They cut off our supply on Monday as the amount they had asked for was wrong?!? They claim to have emiLed my wife on Monday morning threatening to cut the supply and as they had no response within 2 hours they cut off the supply. Despite it being their mistake they would not reinstate the supply without a reconnection fee being paid. Their staff are rude and obviously trained to extort money at all costs! DO NOT USE… Read Full Review

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★☆☆☆☆

“worst supply company i have ever dealt with, told them...”

Written on: 07/10/2016 by Brody476 (1 review written)

worst supply company i have ever dealt with, told them i use approx £50 a month in electric, they said that was fine, took in excess of £200 from bank via direct debit 3 months on the trot, despite several complaints,cancelled direct debit, wiated 4 weeks for excess payment to be refunded,total amount of electric used came to £112.63 pence in 3 months, they STOLE £633.. refund of £500 was late(and still left me in credit for £22,told them to shove contract and bailed out,now they have the… Read Full Review

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★☆☆☆☆

“Thiefs and cheaters! Do not enter!”

Written on: 23/09/2016 by Devang328 (1 review written)

They took over 500 pounds from us for wrong meter number! They took by mistake wrong meter number and billed us, still refusing to give the money back! Its over 3 months now!… Read Full Review

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★☆☆☆☆

“One word describes this company "DIABOLICAL" - steer...”

Written on: 14/09/2016

Being a small self catering holiday concern we were charged the incorrect rate of VAT, 20% instead of 5%, thus adding 15% to our electricity bills. After several calls we finally got them to accept the error. They owe us approximately £500. Instead of issuing one credit note they want to re-issue all invoices going back over 18 months or so and charge us £10 per invoice for the privilege. What a bunch of rip-off merchants. They should be closed down… Read Full Review

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★☆☆☆☆

“Shocking C.Service Company - Stay Clear!!”

Written on: 06/09/2016 by PaolaMorgan437 (1 review written)

On moving in to a new premises I was registered by the landlord with Dual Energy. Obviously never heard of them, so straight away I registered with Scottish Power. Within the month I had a bill of £70 for 3 days energy consumption, where my business was not even trading and was using very little electricity as I was in and out for a hour or so each day during these 3 days. The £70 was apparently a sign up fee - although i didn't sign up but just held the legal responsibility when moving in… Read Full Review

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★☆☆☆☆

“Appalling attitude and happy to breach their own contract!”

Written on: 04/09/2016

Signed up for a fixed 3 year contract for electricity. Gave my 'estimated' usage based on 3 previous years consumption. Six months in they decide to inform me that there is an UNDISCLOSED minimum consumption level and I do not qualify. So, my price go up by 60% with effect in 30 days - but I can leave by giving them 30 days notice. So (ignoring the hassle and useless attempts to resolve promptly) I am being told, we don;t make enough money from you so here's a massive in crease, or you can… Read Full Review

Carabima21's Comment

Written on: 27/01/2017

Apparently DUAL fuel don't do fixed term contracts. After a few months of them taking exorbitant amounts from your bank they hike up the price, deny there is any such thing as fixed price contract and tell you to go elsewhere if you don't like it. Tell you agents got it wrong and not their fault.

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★☆☆☆☆

“THE VERY WORST”

Written on: 06/08/2016 by 346Trujillo (1 review written)

I was previously with BRITISH GAS (for both gas and electric) They were the real pits, BUT having been with DUAL ENERGY, I realise that BRITISH GAS were mere amateurs BOTH of the first order. AVOID THEM AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Obstructive”

Written on: 05/08/2016 by energybrokerGA (1 review written)

We are a energy consultancy trying to serve the required notice to Dual Energy so that our mutual valuable client is not auto renewed at inflated rates. They have refused a industry standard letter of authority and want our client to complete a data access form. a quick check with colleagues in the office (over 70 years experience between us all) and not once has a supplier ever asked us to complete such a form. As such I am warning anyone who is thinking of placing a contract with Dual… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 09/05/2016 by Martin143 (1 review written)

This has got to be one of the worst electricity providers I have had to deal with, Utter regard for customer service Been over charged for the past 6 month and in £150 in credit and still decide to over charge Apparently they have to review your account put the price down, doesn't take a genius to work out the amount of electric used especially when they themselves have installed a smart meter. If they phone up offering an cheap deal, RUN IN THE OPPOISTE DIRECTION, BLOCK THE NUMBER… Read Full Review

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