Dual Energy - www.dual-energy.co.uk Reviews

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Do NOT use Dual energy”

Written on: 29/11/2016 by RBarry (1 review written)

After reading these reviews I feel concerned of what is to come. I recently joined this shower and my complaint seems a bit trivial compared to the others but is still annoying nethertheless. They have me on a payment plan and will not let me change the way I pay, consequently it is messing up my accounts system. They take a set payment in advance and send me the invoice several weeks later, the payment and the invoice amounts don't match so I have to wait several weeks before I can enter… Read Full Review

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★☆☆☆☆

“Pllease avoid at all cost ”

Written on: 29/11/2016 by Ishaanm485 (1 review written)

Absolutely and most possibly the worst energy supply company ever! avoid Duel energy over charged me and then simply cut of my supply on a busy Friday afternoon over a mistake with THERE billing system. the call center staff are rude and will not listen or reason with you how.. wish i had read these reviews before i signed up with them .. nothing but a rip off… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 25/11/2016 by Longmx190 (1 review written)

YBiggest most extortionate energy company they are nothing but a big ripp off holding you ransome to pay them more money or will switch off power again and when you have frozen stock you cannot afford to have your power cut off without a moments notice… Read Full Review

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★☆☆☆☆

“Up rates mid contract +68% - Switched but NO refund!”

Written on: 21/11/2016 by mondaymorningblues (2 reviews written)

Quite possibly the worst company we have dealt with ever. By the looks of the reviews below, we are not the only company to have encountered a mid contract consumption review and then been moved onto a new price which is +68%. Theyve done it to several of our sites, trading under different names, so It does seem to be a ploy to entice you in with a low headline rate, and then slap you with a mid contract price hike. Understandably we switched away, but they STILL use the wrong closing read… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 07/11/2016 by TotallyDisgruntledCustomer (1 review written)

We paid this company on Friday the amount that they requested by letter. They cut off our supply on Monday as the amount they had asked for was wrong?!? They claim to have emiLed my wife on Monday morning threatening to cut the supply and as they had no response within 2 hours they cut off the supply. Despite it being their mistake they would not reinstate the supply without a reconnection fee being paid. Their staff are rude and obviously trained to extort money at all costs! DO NOT USE… Read Full Review

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★☆☆☆☆

“worst supply company i have ever dealt with, told them...”

Written on: 07/10/2016 by Brody476 (1 review written)

worst supply company i have ever dealt with, told them i use approx £50 a month in electric, they said that was fine, took in excess of £200 from bank via direct debit 3 months on the trot, despite several complaints,cancelled direct debit, wiated 4 weeks for excess payment to be refunded,total amount of electric used came to £112.63 pence in 3 months, they STOLE £633.. refund of £500 was late(and still left me in credit for £22,told them to shove contract and bailed out,now they have the… Read Full Review

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★☆☆☆☆

“Thiefs and cheaters! Do not enter!”

Written on: 23/09/2016 by Devang328 (1 review written)

They took over 500 pounds from us for wrong meter number! They took by mistake wrong meter number and billed us, still refusing to give the money back! Its over 3 months now!… Read Full Review

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★☆☆☆☆

“One word describes this company "DIABOLICAL" - steer...”

Written on: 14/09/2016

Being a small self catering holiday concern we were charged the incorrect rate of VAT, 20% instead of 5%, thus adding 15% to our electricity bills. After several calls we finally got them to accept the error. They owe us approximately £500. Instead of issuing one credit note they want to re-issue all invoices going back over 18 months or so and charge us £10 per invoice for the privilege. What a bunch of rip-off merchants. They should be closed down… Read Full Review

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★☆☆☆☆

“Shocking C.Service Company - Stay Clear!!”

Written on: 06/09/2016 by PaolaMorgan437 (1 review written)

On moving in to a new premises I was registered by the landlord with Dual Energy. Obviously never heard of them, so straight away I registered with Scottish Power. Within the month I had a bill of £70 for 3 days energy consumption, where my business was not even trading and was using very little electricity as I was in and out for a hour or so each day during these 3 days. The £70 was apparently a sign up fee - although i didn't sign up but just held the legal responsibility when moving in… Read Full Review

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★☆☆☆☆

“Appalling attitude and happy to breach their own contract!”

Written on: 04/09/2016

Signed up for a fixed 3 year contract for electricity. Gave my 'estimated' usage based on 3 previous years consumption. Six months in they decide to inform me that there is an UNDISCLOSED minimum consumption level and I do not qualify. So, my price go up by 60% with effect in 30 days - but I can leave by giving them 30 days notice. So (ignoring the hassle and useless attempts to resolve promptly) I am being told, we don;t make enough money from you so here's a massive in crease, or you can… Read Full Review

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★☆☆☆☆

“THE VERY WORST”

Written on: 06/08/2016 by 346Trujillo (1 review written)

I was previously with BRITISH GAS (for both gas and electric) They were the real pits, BUT having been with DUAL ENERGY, I realise that BRITISH GAS were mere amateurs BOTH of the first order. AVOID THEM AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Obstructive”

Written on: 05/08/2016 by energybrokerGA (1 review written)

We are a energy consultancy trying to serve the required notice to Dual Energy so that our mutual valuable client is not auto renewed at inflated rates. They have refused a industry standard letter of authority and want our client to complete a data access form. a quick check with colleagues in the office (over 70 years experience between us all) and not once has a supplier ever asked us to complete such a form. As such I am warning anyone who is thinking of placing a contract with Dual… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 09/05/2016 by Martin143 (1 review written)

This has got to be one of the worst electricity providers I have had to deal with, Utter regard for customer service Been over charged for the past 6 month and in £150 in credit and still decide to over charge Apparently they have to review your account put the price down, doesn't take a genius to work out the amount of electric used especially when they themselves have installed a smart meter. If they phone up offering an cheap deal, RUN IN THE OPPOISTE DIRECTION, BLOCK THE NUMBER… Read Full Review

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★☆☆☆☆

“daily standing charge £2.39 a day and 22p Kw !! and...”

Written on: 07/04/2016 by Nicholson386 (1 review written)

daily standing charge £2.39 a day and 22p Kw !! and all taken in advance!! They refused to transfer me over to other supplier becuse i had just taken over the proprty and had not registered with them previously. … Read Full Review

Larabara11's Comment

Written on: 23/04/2016

How did you resolve this dispute, having similar problem

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Nandalilly's Comment

Written on: 26/04/2016

DUAL ENERGY IS A BIG SCHEME COMPANY YOU SHOULD REPORT TO THE FOLLOWING AUTHORITIES :
citizensadvice
NMRO
os-energy
trading standard
ofgem
FSA

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★☆☆☆☆

“Not with a Barge Pole!”

Written on: 05/03/2016 by TFT01 (1 review written)

Why would anyone deal with DUAL ENERGY. They are complete rip off merchants. They have just rooked TFT for £3200 after putting us on a standard inflated tarrif becuase we said we were leaving them having been rooked by them for the previous 4 years. Beware do not use this energy company They promise the following Our Promise on Price We are committed to providing our customers with great prices, outstanding service, and regular savings on their business electricity bills. Despite pointing… Read Full Review

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★★★★★

“Really good service and savings. Glad I switched.”

Written on: 19/01/2016 by Michael1972 (1 review written)

I have been a customer for 18 months now. My bills are always correct now that the smart meter is installed and whilst I was expecting a price hike in year 2, the new price was slightly high but good enough for me not to both to try to switch again. We had also built up a credit balance which they sent back to us just before Christmas without us asking for it and not many of them do that. I think Dual Energy are really good and they have undoubtedly saved us money during the time we have been… Read Full Review

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★☆☆☆☆

“Tried 'Hoodwinking' me.”

Written on: 15/01/2016 by Cunningham92 (1 review written)

I had a call from these guys that told me that my contract would be up with British gas in May and if I used 'dual energy' I would be better off. What they didn't tell me that they were calling FROM a company CALLED Dual Energy who were nothing to do with British Gas but never actually said so. They gave me the impression that it was PART of British Gas and were shifting me to a new Tariff, then proceeded to ask me loads of details about my account Nos which the actually had and my sort… Read Full Review

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★☆☆☆☆

“worst customer service I've ever known”

Written on: 18/12/2015 by davebindy (1 review written)

Too many complaints to write about. I will be glad to get rid of them… Read Full Review

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★☆☆☆☆

“DUAL ENERGY AWFUL COMPANY DO NOT USE”

Written on: 10/12/2015 by Noonan91 (1 review written)

This company appeared to offer a good deal however the company rip you off. They charged me £1000 in advance before taking over the contract then charged me the incorrect rate for the next 6 months. I queries this and a credit was raised but because I had cancelled 2 direct debits (one for the original £1000 and one because I was being charged almost double the agreed rate and was hugely in credit, they are now trying to put me onto prepay at triple my agreed rate. I used to pay £700/month… Read Full Review

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★☆☆☆☆

“Absolutely horrendous service”

Written on: 10/12/2015 by DanBmthUK (2 reviews written)

Posting here in the vague hope someone actually works at dual energy and might actually do something about my complaint!!!!!! I am sick to death of sorting this meter issue out. I have phoned repeatedly and enailed customer services & complaints. No answer from anywhere. 1. Dual energy wrote to me stating my supply would switch from scottish power to yourselves on the 7th december. I had to supply a meeting reading on the 7th, which i did of: 087173. 2. On the 1st december i got a final bill… Read Full Review

Plt72's Response to DanBmthUK's Review

Written on: 23/02/2016

Thank you for the honest review. For our small business I have just been quoted what appears to be a remarkable price but having read a number of reviews on Dual Energy I think I will steer clear. All energy companies appear to be pretty similar in their service but sometimes it is "better the devil you know"! (Your last sentence did amuse me greatly though and has caused a laugh in the office!!)

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