written by Bentleyj289 on 07/08/2014
I have a small hairdressing business and have recently switched to duel energy. Normally I only pay £35 a month for electricity and am in credit with that duel energy took £404 from me for one months electricity. I have rang them on serveral occasions and it's always give us a few days we will get back to you. I have rang and rang them and every time they say I haven't given over a meter reading so it will be a further few days but they have my meter readings there just making excuses for themselves. I now have another bill for over £300 which they are going to take from my account again. There customer services is useless and still a month later not only have I not had my money back but I've got a bill for a similar amount. Do not use this company there bills are just estimates and my salon is so small and I'm only open 3 days a week it's not possible to use that much electricity!!
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