Co-operative Energy - www.cooperativeenergy.coop Reviews

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Co-operative Energy - www.cooperativeenergy.coop
Co-operative Energy - www.cooperativeenergy.coop

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Latest Reviews

★☆☆☆☆

“DO NOT SWITCH”

Written on: 04/08/2017 by 463Skinner (1 review written)

Joined on the fixed tariff in 2015, have had a chronology of bad events, including lost meter readings, unable to access online account, receiving extortionate and unexplained bills, promised of being addressed via customer complaints and receiving no response...lots of excuses given by customer services - Clearly internal admin/new system problems - however Ambiguous and shady which goes against the ethos of Coop - very disappointed… Read Full Review

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★☆☆☆☆

“No Refund after moving house”

Written on: 18/07/2017 by jamiewalker1 (2 reviews written)

All sorts of excuses but I am still waiting for a refund of £400 3 months after moving house. My water company took 3 days and the money was in my bank. Co-op are a disgrace… Read Full Review

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★☆☆☆☆

“they own me £900 and wont pay up”

Written on: 16/06/2017 by davjenkins (1 review written)

i switched to CO-OPERATIVE ENERGY in January 2017. i live in a 3 bed semi with my wife. coop started taking over 300 pounds per month through my direct debit. After 3 months i realised and called them and asked for a refund as my account was in credit by over £900. they said that because my night reading on the meter stopped working.they would not do that. i pointed out that as the only thing we use at night is fridge and feeezer then this would be a minimal amount and asked for the refund… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/03/2017 by Lockhartje146 (1 review written)

Very Poor do not switch to them terrible for online you can never get onto the site is always down… Read Full Review

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★★☆☆☆

“Mistakes Mistakes Delays”

Written on: 16/11/2016 by Mountainpass (1 review written)

Joined the Co-op about three years ago, to leave the (big 6) and better prices. Switching was easy but then problems started. Wanting readings every month sometimes estimates would have been made just before my own readings had been given. Once these were received both estimates and my readings made a hash of the actual meter readings giving the amount used was more than the actual meter readings. Sorry this was a Computor error. How many times was I to hear that. During one summer I had built… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 23/09/2016 by cwAbernathy364 (1 review written)

This company should be closed down. They literally do not have the capacity to run a company an utility company to standard. … Read Full Review

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★☆☆☆☆

“Avoid this company - very poor customer service!”

Written on: 26/08/2016

I received a demand by telephone for payment with no reference to a bill or invoice. When I asked for clarification the reason given was that Cooperative Energy had refunded one of the payments that I made the year before. I checked through all my bank statements - there had been no refund. I also went through every bill and it was clear that each one had been paid. After several emails/telephone calls to the billing department I gave up and paid the money. Following the payment I checked my… Read Full Review

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★☆☆☆☆

“DO NOT USE – they are taking money without...”

Written on: 21/06/2016 by HMAG (3 reviews written)

I switched to the Coop in March but they set my account up incorrectly, meaning I cannot add meter readings online (therefore no points on my Coop card), I cannot see my account, and most importantly I cannot see what I am being charged for. My initial meter readings were taken down by a Coop employee incorrectly - I asked them to stop my direct debit until it is corrected as they believe I have used more energy than I have – but they will not. Each time I call I am told it will be resolved… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 23/05/2016 by odMendoza9 (1 review written)

Not good ,there billing systems are wrong ,most the time no clue what to do from customer services about it,how can a company get it so wrong, whoever set up there billing system should be sued.I'd stay clear from this firm else you be asking for trouble… Read Full Review

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★☆☆☆☆

“THE ABSOLUTE WORST ENERGY SUPPLIER - PLEASE DO NOT...”

Written on: 29/04/2016 by BryannaMcGraw (1 review written)

This company has been an absolute nightmare from start to finish. Despite my phoning and requesting bills for over 2 years and then submitting numerous formal complaints because I hadn't received a bill still no bill was sent to me! During one of my many phone calls to them I was advised that something had gone wrong with their system and that they hadn't sent a bill out because it was for £10,000 - 'We live in 3 bed terrace property & had been paying a monthly direct debit throughout' so it… Read Full Review

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★☆☆☆☆

“Terrible company please stay clear of them.”

Written on: 15/04/2016 by Gerrydee (1 review written)

Terrible company they trick you into a contract by offering low monthly direct debits, then hit you with big bills at the end of the year/contract. I paid by direct debit every month and never missed a payment. At the end of the year they hit me with a £280 bill and said if I paid my account would be clear, I paid it and a week later they hit me with another £300 bill. I am going to complain to the Energy Ombudsman as they have had over eight weeks to resolve my issues and they haven't… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 15/04/2016 by Dayanara54 (1 review written)

I switched from COOP to another provider which left a balance of £140 in my account. Despite the COOP's final statement confirming that my money will be repaid 'within 14 days' I am still waiting for it 4 weeks later. Customer service are useless and just say that I have to wait for a cheque! No apology. No explanation. In the meantime they have my money… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 14/04/2016 by cnuttall (2 reviews written)

Cooperative energy were unable to manage economy 7 readings where they were continually transposing my readings, so my bills were always a lot higher than they should be. Even the call operators recognised the problem and would change it over. I jumped through hoops for them sending in readings, videos etc to show how my readings were being inputted wrongly after I had entered them correctly. However the problems escalated when the complaints supervisor disputed my readings. after a fruitless… Read Full Review

Cnuttall's Response to cnuttall's Review

Written on: 14/04/2016

Having read a number of reviews of people in similar circumstances to me it is pitiful that the Coop aren't doing more to rectify THEIR MISTAKES.... and given the fact they review these pages judging by the useful flags showing their responses.. I am now hoping for a speedy resolution of this protacted and unnecessary saga. lol !!

alternatively I would like some help on my legal situation of how ~I can get reimbursed for the money for the money I have paid that I do not owe and also how to highlight in a more public way the level of incompetence present. I want to be compensated for the lack of care they have whilst I have been stressed up to the eyeballs trying to resolve this issue.

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★☆☆☆☆

“Appaling billing; take too much on direct debit; do...”

Written on: 07/04/2016 by robinclark (1 review written)

My account accumulated a large amount of credit over 2015 and I spent many a lunch hour in their telephone queues trying to get the issue resolved, which appeared to be hampered by their IT systems refusal to enter gas readings; gas readings which I read directly from the meter and tried to submit many many times both by your web site and by ringing them (although this would nearly always fail due to my lunch hour only being one hour long – incredibly frustrating I have far far better things… Read Full Review

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★☆☆☆☆

“Complete and utter incompetence”

Written on: 07/04/2016

Expect to reglarly have to phone them about something that they cant do properly or that they have fouled up. Expect to wait hanging on the phone for 20 mins each time you ring. Expect to get no resolution whatsoever at the end of wasting your breath. Expect to be met with low intelligence sarcasm rather than a Customer CARE agent who genuinely helps you. A complete pack of twits… Read Full Review

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★☆☆☆☆

“Complete and utter incompetence”

Written on: 07/04/2016

Expect to reglarly have to phone them about something that they cant do properly or that they have fouled up. Expect to wait hanging on the phone for 20 mins each time you ring. Expect to get no resolution whatsoever at the end of wasting your breath. Expect to be met with low intelligence sarcasm rather than a Customer CARE agent who genuinely helps you. A complete pack of twits… Read Full Review

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★☆☆☆☆

“Apalling Service Obstructing Transfer to Another Supplier”

Written on: 06/04/2016 by Nataleel115 (1 review written)

Repeated long waits for calls to be answered at service centre. Co-op oblected to transfer to another company because they were owed a trivial amount £61 which thet had no billed me for. A week ago I paid the outstanding £61 and imagined the transfer would go ahead. Today I was told Coop Energy had objected again. When I contacted them I was told the reason was a bill was due at the END OF APRIL so they thought I might owe them money hence the objection. For some reason Coop Energy do not… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 30/03/2016 by heavensabove (1 review written)

I Changed from cooperative energy after 3 very stressful years. Inaccurate bills always over estimated.It once took them a whole year to send my bill and this was after 60 phone calls all at my expence.So i finally changed suppliers in August 2015 having recieved another highly over estimated bill after numerous phone calls agian they finally agreed to reduce it by £20.00 but having never sent me a bill to confirm this no communication what so ever until i received notification from some debt… Read Full Review

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★☆☆☆☆

“Huge mistake transferring supply”

Written on: 21/03/2016 by beast5 (4 reviews written)

Applied for a transfer from First Utility to Cooperative Energy. First I receive an email from Energylinx saying the transfer will take 17 days, 2 weeks cooling off followed by 3 days transfer time. Secondly I received my welcome letter confirming my cooling off period AFTER the period had ended and that my energy supply will actually take 5 weeks to transfer. Third i then received a pre payment card despite having a standard metre. Fourth my switch date came and went so I called up only to be… Read Full Review

By Cooperativeenergy

Written on: 22/03/2016

Good Afternoon,

I am very sorry to hear that you have had issues concerning your energy account. Please do forward the details of your complaint to me, along with your account number and your contact details and I will escalate this upon receipt. If you email me I will assist.

I hope to hear from you soon, many thanks,

Emma
Cooperative Energy

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★☆☆☆☆

“left 8 months ago billed today”

Written on: 16/03/2016 by jonny2225856 (1 review written)

I have had nothing but trouble with company. Bills are non existant, when you do receive correspondance they are asking for a ludicrous amount. I have been issued a reminder for £850 for a final bill I have never had, bearing in mind my energy supplier changed early August last year and had heard nothing for The 8 month interim. After spending all afternoon and evening on the phone, I finally get told that someone had incorrectly typed in the final reading which gave a discrepancy of £700… Read Full Review

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