Co-operative Energy - www.cooperativeenergy.coop Reviews

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★★☆☆☆
2 / 5
From 4 reviews
25% of users recommend this
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Co-operative Energy - www.cooperativeenergy.coop

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Latest Reviews

★★★☆☆

“Poor customer service ”

Written on: 30/04/2014 by Weebillybob (4 reviews written)

I've been with coop energy for 12 months with no problems. I then recieved an email advising me to change to a fixed plan available to 25th April. I called customer service waited ages to get through when I eventually got through the guy said they sent email by mistake... After a lot of discussion and obtaining meter readings he swapped me over. This was never done cs said no record of me ever calling and no I couldn't speak to a manager... So I came off the phone so angry I switched… Read Full Review

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★☆☆☆☆

“Dire customer service. Awful company.”

Written on: 05/04/2014 by xhDoherty406 (1 review written)

Where do I begin with this company? I am an Economy 7, electricity-only customer. I would supply them with a monthly meter reading, and would log in the following day to find that their computer had twisted them around. I complained to them numerous times over many months, but their customer services never solved the problem, and even cut off my call on more than one occasion. 'The computer' was always to blame. These people are CLUELESS! In the end, I left the company, but nearly a YEAR… Read Full Review

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★☆☆☆☆

“Dire customer service. Awful company.”

Written on: 03/04/2014 by xhDoherty406 (1 review written)

Where do I begin with this company? I am an Economy 7, electricity-only customer. I would supply them with a monthly meter reading, and would log in the following day to find that their computer had twisted them around. I complained to them numerous times over many months, but their customer services never solved the problem, and even cut off my call on more than one occasion. 'The computer' was always to blame. These people are CLUELESS! In the end, I left the company, but nearly a YEAR… Read Full Review

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★★★☆☆

“Customer service ”

Written on: 07/02/2014 by Dasa (1 review written)

I selected this Energy company for my gas and electricity because it had a good score on Which? website. In general, we did not have a problem with solving our queries via the phone whilst we were customers. We recently moved to Spain and cancelled our account with Coop. Whilst we lived in the UK we called Coop and requested to email us the final bills as there are new tenants in the flat and we live in another country. This was confirmed by the customer service person. It has been a month… Read Full Review

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