Poor customer service

Co-operative Energy - www.cooperativeenergy.coop
★☆☆☆☆
1.2
From 72 reviews
4.0% of users recommend this

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Weebillybob's review of Co-operative Energy - www.cooperativeenergy.coop

“Poor customer service ”

★★★☆☆

written by Weebillybob on 30/04/2014

I've been with coop energy for 12 months with no problems. I then recieved an email advising me to change to a fixed plan available to 25th April. I called customer service waited ages to get through when I eventually got through the guy said they sent email by mistake... After a lot of discussion and obtaining meter readings he swapped me over. This was never done cs said no record of me ever calling and no I couldn't speak to a manager... So I came off the phone so angry I switched immediately to another provider.

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