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Could not have asked for more help - and the problem with my iCloud email resolved. Have not booked an appointment with their Lifeline thing yet - but certainly will use them in future. Thank you. actually the only annoying thing is it would seem I have to make my review longer to suit review centre.

Brilliant as always, so helpful, can’t do without the Newbury Stormfront store. Thanks

Best £10 ever spent, the assistant unlocked my machine and all data still there, MAGIC! Thanks Newbury Stormfront. VW.

Why use a reseller, best to go direct to apple shop service is better. The reseller is only interested in pushing accidental damage cover, and if you go back and ask for advice after a purchase they want to charge you, avoid at all cost and deal direct with a genuine Apple shop.

Bought the Personal Training service but you can never get a slot booked. Don't waste your money. Of the 70 slots shown each week, the manager claims 3 are released per day. That's 21 possible times to book but this is rubbish. For a year I have looked and there has never been more than 2 available slots each week. Since Dec 2016 1 slot has been available each week, if at all. These available slot will be at odd times. If you do get a slot, the guys are helpful - the manager is not.

Went into Stormfront and waited 12 minutes for service, didn't get any, is it because I'm black I wonder ???? White male walked in after me, asked almost immediately if he needed any help, white female walked in same happened again. I was a little annoyed but the drive to Readjng was nice and the experience far more professional. Stormfront your customer service is POOR. I came in your store at 13:12 on 19/9/16 feel free to view cctv, you will never be seeing me again or friends / family of mine.

Selected my products, not offered any help so just wanted to pay! Waited at least 25 mins for two guys serving selling contracts taking lengthily customer details to serve me. Finally got to my turn but the guy ran out Of store after previous customer as forgot to save details so had to wait all over. Asked to just pay was told just a minute. No apology if I didn't want the items for a present would have walked! Guy then only put through til half items on counter, only noticed after I paid. So paid again for rest. Then after asked me if I needed a 5p bag! Paid again! 3 payments for 4 items!!! If you ever want rude stuck up service and waste a lunch hour then shop here!!! Not Apple service!!!

Stormfront is an attractive business with generally friendly and knowledge staff that clearly mimics an official Apple retail store. As a local and a loyal Apple customer, I've always enjoyed browsing and picking up odds and ends at the shop. As they have recently started carrying iPhones and Apple Watches, when it came time buy a Christmas gift for my wife, I went to Stormfront to buy the watch. They were friendly and helpful throughout the process- all very Apple like. However, after Christmas, and having only taken it out of the box, my wife admitted she didn't want it and would never wear it. Oh well I thought, I'll be liable for the restocking fee as she opened it, but so be it. Nope. Stormfront's policy (in small print on the receipt but not posted or communicated verbally) it that they don't take returns on any open products. None. No exceptions. I am loyal to Apple not only because I like their products, but for their excellent customer service. I made the very poor assumption that a company that tries so hard to mimic the Apple experience would have the same commitment to customer service. No matter what they want you to think, it's not an Apple store. Think hard about making a major purchase from them, or just make the dive to Reading and shop at the real thing.

Having foolishly imported some malware, I took my ageing iMac to Stormfromt Newbury where, having copied any unbacked-up material from the disc, they re-installed the operating system, also recovering a forgotten password. When 'Mail' would not work, they again gave the matter their serious attention. In all, I paid four visits and found the staff totally helpful friendly and knowledgeable. A level of service which was outstanding, and all for goodwill and no charge! When I shortly replace my Mac, again appreciating their advice as to the capabilities of the new machines and suitability for my usage, I have no thoughts of going anywhere else but Stormfront. Furthermore, they give a three year guarantee, unlike John Lewis mentioned in the other review.