Written on: 06/03/2013 by cacciatore (2 reviews written)
Originally bought a de Dietrich induction hob in 2002, it lasted 8 years before 2 zones failed, replaced it with a DTi 1714V. This lasted just over 2 years before 2 zones failed, but we decided to continue using it with the remaining zones. Last week we had an area-wide power cut, and the same evening, when power returned, the hob unit would not work at all. Contacted de Dietrich's after-sales service, who said the restoration of power may have caused a circuit board failure, and they could send an engineer for a call-out fee of £177, plus parts cost. My response: your product must suffer from a design fault if it cannot cope with a power cut (electrical supply has been tested - no problem), and your call-out fee is absurd. We will not buy this, or any other product from de Dietrich, in future, and advise BEWARE!
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